Deep Diving Into Customer’s Experience Of Mobile Brands (Report)

If we’d ask, “What’s the one thing you cannot live without every day?” We are pretty sure a majority of you would answer that it’s your smartphone. And why not? A smartphone keeps us connected, helps us travel with maps, lets us buy stuff online and so much more. With so many reasons, there are times when we tend to have a love-hate relationship with our phones. Cracks in this relationship start appearing a year after using the phone or in some cases even earlier, if you’ve made a bad purchase. The phone you bought may turn out not as you expected due to several common issues like bad performance, shorter battery life, average camera, etc. to name a few.  At this point of time, you might start thinking of switching to another phone. That’s the time when your geeky friends will sugges...