Global In-House Centers

GCCs Reimagined: Connected Capability Centres of 2025


GCC for 2025: NASSCOM GCC e-Confluence GCCs Reimagined: Connected Capability Centres of 2025 By Sandeep Sharma, Managing Director & SVP & Vivek Thiagarajan, Performance & Business Management, RealPage India With the recent developments in the business environment, re-imagining the business is not just a need but an imperative. The GCCs of 2025 are envisaged to be lean organizations that could achieve greater heights by establishing structures that enable collaboration and technology adoption at a fast pace leading to agility and strategies would be deployed to suit these real-world changes. How will GCCs’ practices culminate into the future state of work? With the new paradigm in the business operations of GCCs, adapting quickly to the new challenges and operating in a sphere w...

Global Capability Centers: Leadership Capabilities for Digital 2020+


Discovering leadership-capable talent and building leadership succession plans are challenges not unique only to the global capability centers (GCCs) of India. Complexities, however, increase in the GCC operating context due to restricted access to customers, invisible front-line strategies, and misaligned global corporate plans, particularly in scenarios with… Rapidly-evolving scale and speed of digital transformation Embryonic technologies adding to complexity of change Complex leadership challenges, beyond the usual skill, will, and ownership subjects …necessitating contextualized leadership and agile decision-making to steer through, both for current and potential India GCCs. NASSCOM gathered primary insights from the GCC Leadership Capabilities Assessment survey, and 25 in...

GCC 3.0: A Location Analysis


As of FY2019, over 1,250 MNCs from across the world have set up 1,750+ GCCs in India. (MNCs: A unique set of multinational companies; GCCs: Global capability centres set up in India. Often, many companies would have more than one centre). An analysis of their geographic spread in India indicates the following: 95+% of GCCs are present in metros Emerging Tier-2 locations include Chandigarh, Jaipur, Vadodara, Ahmedabad, Vishakhapatnam, Coimbatore, Thiruvananthapuram Each location is developing as a base for specific verticals Main factors driving growth in the number of GCCs include: talent availability (digital skills gaining prominence), government support, manufacturing base, value arbitrage and ecosystem development incl. startup ecosystem BENGALURU is clearly the leader location for set...

GCC 3.0: Spotlight on Digital, Partnerships, New Delivery Models & Future Skills


Over the last decade, India’s GCC juggernaut has been firmly established – a journey that began as a back-office support centre has now emerged as the centre on innovation for many MNCs. Global macro-economic developments (H1-B visa issue, Brexit, etc.) are furthering the cause for offshoring to India and increasingly, MNCs are establishing India as their second largest delivery centre outside their headquarter locations. India’s GCC segment revenue stood at $28.3 billion in FY2019, a 21% share in total exports revenue and it employs over 1 million people. GCCs have matured to enable breakthrough innovation for their parent companies, thus providing a sustainable competitive edge. They are also setting the digital roadmap (AI/ML, Big Data Analytics, IoT, RPA, etc.) for their parent compani...

Digital Technologies are Bringing Global Companies to India


Global companies set their sights on Bengaluru in the 1980s but the pace began accelerating only after 2000. Initially, outsourcing to India was considered a cost-effective option for routine jobs; but that is no longer true. Today, an increasing amount of the work is in digital technologies such as Big Data and analytics, mobility, artificial intelligence (AI), machine learning, internet-of-things (IoT), robotics, etc. Hence, global companies are setting up global inhouse centers (GICs) for engineering and research and development in India. The head of an organization, which helps global companies set up GICs said that the center of gravity of Fortune 500 companies is shifting to India and the future strategies of these companies are being invented here. Digital Technologies are Becoming ...

Policy Updates: GST


NASSCOM is hosting a section on GST, complete with details of amendments, discussions, FAQs by expert consultants, NASSCOM member session excerpts and more. You can see the files and discussions here: 

Policy Updates: Maternity Benefit Act


NASSCOM is hosting a section on Maternity Benefits Act, complete with details of amendments, discussions and sharing of important documents. You can see the files and discussions here: 

Quikbites: Future job roles


NASSCOM and BCG went beyond theorizing and analysed 8 technologies to come up with 55 unique job roles that will gain relevancy in near future. Here is an overview: 

  • 1
  • 2
  • 6