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Leader Talk

The New Normal for IT Infrastructure: Resilient, Distributed Enterprise

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    Anand Patil, Director, Systems Engineering, Cisco India and SAARC We are living in strange times. Ever since we started working from home, interactions with humans have been replaced with talking to their rendered images and reconstructed voices. While nothing can replace a three-dimensional meeting, there is no denying that technology has come to our rescue with a viable alternative at a time like this. It has made it possible for me to continue customer interactions with the same regularity as before. Over the last six weeks, I have been able to meet (virtually) with multiple CIOs. Each of these conversations has been incredibly insightful, as they have not only shared their personal experience in dealing with the situation, but also the challenges they faced as an organization, and ...

#LeaderTalk: In Conversation With Meetul Patel, Executive Director, Strategic Growth, Microsoft India

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We’re only at the onset of an evolutionary change to ‘remote everything’ says Meetul Patel, Executive Director, Strategic Growth, Microsoft India       The digital future has come into sharp focus for many organizations over the last few months. Concepts that seemed to be nice or novel like “Work from Anywhere” and “Digital Twins” rapidly became necessities and are now even becoming sources of advantage for those that rapidly embraced the digital future. We are only at the onset of an evolutionary change that that will bring about productivity increases as the digital future rapidly interleaves into the physical world. We have been given a full-scale demonstration of how the right digital platforms can optimize operations, increase responsiveness to customers, and even enable the reimagina...

#LeaderTalk: In conversation with Prativa Mohapatra – Vice President, Sales, IBM India / South Asia

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1. What are some of the current challenges the industry is facing in Covid times in terms of business continuity, productivity and managing working capital? The events of the past few months have brought unprecedented impact to business operations, workforce and societies across the world. What we witnessed was that companies felt challenged  to implement contingency plans as they did not see the risks coming – both in terms of scale and period of impact. Nevertheless, enterprises moved quickly to safeguard their employees, mobilize their call center, enable employees to work from home, serve customers in new ways while ensuring security, business continuity and changing volume of work. The key challenges that the industry is grappling with are – Operational resiliency – to ensure ope...

#LeaderTalk: In Conversation with Mr. Irfan A Khan, SVP, Global Services Group, American Express India Pvt Ltd.

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Irfan A Khan, a senior leader of American Express talks about how a global brand of this size has been functioning effectively during the current crisis and setting new norms in managing customers, and stakeholders while working remotely. But most importantly, never losing the human touch. 1. Please share your thoughts on how you are managing productivity and employee morale during this crisis? American Express is a 170-year old company and during the course of our long history, there have been many defining moments. The brand was around during the Great Depression of 1929, both World Wars (1914 – 18 & 1939 -45), 9/11 and the global financial crisis. During all these difficult situations, the brand has truly stood the test of time due to its strong legacy of standing by its employees, ...

#LeaderTalk: In Conversation with Mr. Karan Yaramada, CEO of Jade Global

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How did a trusted Digital Transformation Partner fare during the crisis? To find out we got an opportunity to speak to Jade Global’s CEO and he shared some valuable insights. Please share your thoughts on how you are managing productivity and employee morale during this crisis? It’s the most extraordinary situation we have entered in recent history. A catastrophe and a humanitarian crisis of this magnitude has overwhelmed mankind and crippled global supply chains. The lockdown in March in India was an unexpected move, and if we hadn’t prepared in advance, we would have been in a heap of trouble in ensuring BCP for some of the mission-critical processes that we handle for our clients. In the Bay Area, where we have our HQ, we went into lockdown by the 15th of March – at the time when Stay A...

#LeaderTalk: In Conversation with Mr. S. Swaminathan, Chief Executive Officer of Hansa Cequity

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Hansa Cequity is a data analytics and a martech firm, that “helps businesses acquire customers intelligently, retain them optimally, and manage them profitably.” Simply put – they build customer’s equity through data-driven insights. How are they faring during the crisis and looking at it from a broader standpoint too – that of the SME sector – we had their CEO, Mr. S. Swaminathan speak to us over virtual coffee. It was indeed a very candid conversation. Please read on and see why: 1. What are some of the specific tech interventions at your end during lockdown to ensure that employee morale remained high and productivity too? When people are working in a distributed environment, as is the case in the WFH model, the challenge is about sustaining the level of collaboration that has been esta...

#LeaderTalk: In Conversation With GlobalLogic Leaders

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We were fortunate to catch up with two leaders from Globallogic: Mr. Nitesh Banga, Chief Operating Officer & Mr. Sumit Sood, Sr. Vice President & Head APAC. They shared their experience of what COVID has taught, and as Mr. Banga says, “You can never manage a crisis; you can only grow out of it. Continuing to manage will only result in the bottom getting un-hinged.” Read on for great insights. 1. Please share your thoughts on how you are managing productivity and employee morale during this crisis? Nitesh Banga: The impact of COVID has been different across the world. Given our global presence, we saw it coming quite early, and by March 17th, as a company we decided to go into lockdown. GlobalLogic, as you know, is a Digital Product Engineering company which is differentiated from I...

Leading In The Post-Pandemic World: My Trepidations, Experiences and Takeaways

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Till about a quarter back, many leaders had a long list of woes — growing complexity of business, increased competition, slowing sales, credit crisis, GST, digital disruption, policy changes, global markets and rising global trade barriers.  Overnight, the onslaught of Covid-19 completely changed leadership menu of worries, and the only worry and focus is to survive, followed by evolving in the midst of the crisis to grow into the future. The pandemic is truly a test of leadership at all levels. The viral contagion is ravaging economies, people and livelihoods. Globally, governments and leaders are gasping for an effective coping strategy. This extraordinary situation has placed some uncommon question like never before to the leaders around the world. This global pandemic has compelled nat...

#LeaderTalk: In Conversation with Mr. Argha Bose, Head – Cyber Security Practice & Risk Business, Tata Advanced Systems Limited

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This is a very different angle to leadership and business as we see often. It is clear that with greatly enhanced connectivity and remote working requirements, the focus on cybersecurity will be at an altogether different level. We were fortunate to catch up with Mr. Argha Bose over a virtual luncheon session, and he was kind enough to share his insights. Please read on, to find out how the future is going to look like: Please share your thoughts on how you are managing productivity and employee morale during this crisis. As you know, we are into cybersecurity and at this point, it is one of the most critical areas in which companies always need to remain vigilant . Ours is primarily a people-driven business that requires a very high level of skills and capacity to deliver. At TASL Cyber S...

#LeaderTalk: In Conversation with Mr.Kumar Bachchan Co-founder and COO, Niveshan Technologies India Pvt. Ltd.

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1. You’ve had a phenomenal run so far – 2.5 times growth in Year 2 itself. Please tell us what worked well and things you may have wanted to turn out better. A deep-down on your strategy, please. Today’s market is very tough and differently competitive, even before COVID. There are too many players, new players keep emerging, and existing players going out of business. The good news is, technology-led disruptions are changing stakeholder’s requirements & expectations with changing times; the market is growing and expanding. New solutions are emerging. In such a scenario, FOCUS is among the single most differentiators. Market opportunities look quite lucrative with lots of pull factors. One of the major factors with Focus at top of the agenda, is ‘art of saying NO’ or being ‘selective’....

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