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Re: In these times of volatility and uncertainty, BPM companies need to “Re-think, Re-Align and Transform”. How are companies doing this?

Mr. K S Viswanathan, Vice President – Industry Initiatives, NASSCOM, said,

“The industry has continued on its path of sustained growth and has evolved in accordance with the changing international trends. Indian BPM players have transformed their approach by evolving into strategic partners driving end-to-end processes and outcomes for clients across the globe, spanning myriad industries. The services being offered by industry players have therefore kept the end-customer as the pivot of every solution being delivered.”

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