Global In-House Centers


GCC 3.0: A Location Analysis

As of FY2019, over 1,250 MNCs from across the world have set up 1,750+ GCCs in India. (MNCs: A unique set of multinational companies; GCCs: Global capability centres set up in India. Often, many companies would have more than one centre). An analysis of their geographic spread in India indicates the following: 95+% of GCCs are present in metros Emerging Tier-2 locations include Chandigarh, Jaipur, Vadodara, Ahmedabad, Vishakhapatnam, Coimbatore, Thiruvananthapuram Each location is developing as a base for specific verticals Main factors driving growth in the number of GCCs include: talent availability (digital skills gaining prominence), government support, manufacturing base, value arbitrage and ecosystem development incl. startup ecosystem BENGALURU is clearly the leader location for set...

GCC 3.0: Spotlight on Digital, Partnerships, New Delivery Models & Future Skills

Over the last decade, India’s GCC juggernaut has been firmly established – a journey that began as a back-office support centre has now emerged as the centre on innovation for many MNCs. Global macro-economic developments (H1-B visa issue, Brexit, etc.) are furthering the cause for offshoring to India and increasingly, MNCs are establishing India as their second largest delivery centre outside their headquarter locations. India’s GCC segment revenue stood at $28.3 billion in FY2019, a 21% share in total exports revenue and it employs over 1 million people. GCCs have matured to enable breakthrough innovation for their parent companies, thus providing a sustainable competitive edge. They are also setting the digital roadmap (AI/ML, Big Data Analytics, IoT, RPA, etc.) for their parent compani...

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Leader Talk: Interview with Dr. Sumit Mitra, CEO – Tesco Business Services & Tesco Bengaluru

NASSCOM staff writer in conversation with Dr. Sumit Mitra, CEO – Tesco Business Services & Tesco Bengaluru.  1. Tracing the journey of Tesco Bengaluru. Tesco in Bengaluru started 15 years ago. It is the home to both Business Services and Technology teams, working together to serve Tesco shoppers a little better every day. The centre has evolved from a more transaction based services to valued added services. Thus helping the shopping experience of our customers little better every day. Since our inception, the Bengaluru centre has progressed through the following stages of evolution. The first stage: a greenfield project, which involves the procurement of land, setting up operations and supporting teams. The second stage: we looked add adding more capabilities, therefore, headcou...

Digital Technologies are Bringing Global Companies to India

Global companies set their sights on Bengaluru in the 1980s but the pace began accelerating only after 2000. Initially, outsourcing to India was considered a cost-effective option for routine jobs; but that is no longer true. Today, an increasing amount of the work is in digital technologies such as Big Data and analytics, mobility, artificial intelligence (AI), machine learning, internet-of-things (IoT), robotics, etc. Hence, global companies are setting up global inhouse centers (GICs) for engineering and research and development in India. The head of an organization, which helps global companies set up GICs said that the center of gravity of Fortune 500 companies is shifting to India and the future strategies of these companies are being invented here. Digital Technologies are Becoming ...

Policy Updates: GST

NASSCOM is hosting a section on GST, complete with details of amendments, discussions, FAQs by expert consultants, NASSCOM member session excerpts and more. You can see the files and discussions here: 

Policy Updates: Maternity Benefit Act

NASSCOM is hosting a section on Maternity Benefits Act, complete with details of amendments, discussions and sharing of important documents. You can see the files and discussions here: 

Quikbites: Future job roles

NASSCOM and BCG went beyond theorizing and analysed 8 technologies to come up with 55 unique job roles that will gain relevancy in near future. Here is an overview: 

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