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Emotional intelligence– the essential skillset for the age of AI

Key Findings
• 74% of executives and 58% of non-supervisory employees believe that EI will become a
“must-have” skill:
– 61% of executives and 41% of non-supervisory employees believe that it will become so in the next
one to five years
• On average, demand for EI is expected to increase by as much as six times:
– The financial services sector will see the highest increase in demand for EI skills
– Displacement of routine tasks, evolving job roles, and the inability to automate certain tasks will be
key reasons for an increase in demand for EI skills
• Although automation and AI will impact all career levels, organizations currently focus more on building
EI skills at senior levels than at non-supervisory levels:
– Organizations do not adequately assess or hire non-supervisory employees based on their EI skills
– Only 26% of organizations provide feedback to non-supervisory employees based on their EI skills
– Organizations do not conduct enough training in building EI skills for employees across grades, and
particularly for those in non-supervisory roles
• Organizations benefit from employees who display a high EI quotient:
– Top benefits for organizations include enhanced productivity, high employee satisfaction, increased
market share, and reduced attrition
– Employee benefits include greater wellbeing, reduced fear of job loss, more openness to change, and
the safeguarding of human jobs from machines
– Organizations can achieve returns up to four times higher by investing in EI skills
• Roadmap for organizations to develop a more emotionally intelligent workforce:
– Customize existing learning programs to integrate EI and make them accessible to all
– Modify recruitment processes to include the evaluation of EI
– Apply an EI lens when promoting and rewarding talent
– Use technology and data for building a high EI culture.


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