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The Hackathon War Room in Pune – TechNgage

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The Tech Engage in Pune on 4th June kicked off rather spiritedly and immediately started trending as “Hackathon War Room.” We had 86 submissions, 61% of which were from working professional and 39% from students. From IT Corporates – Persistent had the maximum number of submissions, at 11. The Top 3 Ideas: Project Smart Green (Energy). It is an open platform where Green Energy Manufacturers, Green Energy Financiers, Green Energy Investors, Green Energy Producers can seamlessly interact with each other to trade, to produce and consume E-Watt Crypto-tokens. Emergency – an ultimate and smart safety app (Citizen Services). From a woman’s security standpoint, this addresses the common enough challenges. There are a whole lot of features that help identify who the offender is, and notify a...

Leveraging Digital for IT Services Leaders – a NASSCOM – IIM Bangalore Initiative

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Another strategic initiative the NASSCOM IT Services Council has embarked upon is to evaluate and design a series of interventions aimed at supporting the leadership of the IT services industry successfully and leverage the opportunity that Digital represents. The global technology spend is expected to grow to $3.5 trillion by 2020 with 80 percent of incremental spend expected to be in digital technologies. While the scope of this opportunity is immense, the risk of not being able to leverage it is also very real. How do CXOs of Indian IT services organizations cope with this today? Are they adequately equipped to address these challenges and steer their organizations to create the right value propositions for their customers? To transform their own organizations to stay relevant and compe...

Saying It For Hard-core Techies – Loud, Louder, Loudest

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Who are these guys exactly? From an Indian standpoint, the imagery that remains etched in popular psyche is that of an individual who is nerdy, focussed to the point of being obsessed and pretty much married to technology. What would you like to do on a lazy Sunday evening? Perhaps catch a movie with your family, followed by dinner? What would these guys do instead? Code away merrily using Hadoop to derive their weekly share of entertainment? While not wanting to sound ridiculous and condescending, but many times that may actually be the reality for few. In process what has happened is that we have alienated those “nerds” and not given them enough recognition for their unique skills and passion. We reward those who manage large teams instead. Nothing wrong with that of course, and it shoul...

Assuring a Higher ‘Net Promoter Score’ with IIoT

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During the recent ARC Forum, Matt Orcutt, Director, Customer Experience, Ingersoll Rand Residential HVAC delivered a presentation on adoption of digital technologies including IIoT to improve the overall customer experience. The approach involved examining the interactions with the customer across the website, sales, distributors, self-service portal, call center, social media and IoT. The objective is to assure each phase of the customers’ experience across the buying and use lifecycle supports a satisfied customer. Proactive Customer Experience What is the role of IIoT for this broader view of customer satisfaction? For equipment manufacturers, IIoT offers the ability to deliver a more holistic view of the customer experience beyond failure prevention and design optimization. IIoT provid...

Assuring a Higher ‘Net Promoter Score’ with IIoT

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During the recent ARC Forum, Matt Orcutt, Director, Customer Experience, Ingersoll Rand Residential HVAC delivered a presentation on adoption of digital technologies including IIoT to improve the overall customer experience. The approach involved examining the interactions with the customer across the website, sales, distributors, self-service portal, call center, social media and IoT. The objective is to assure each phase of the customers’ experience across the buying and use lifecycle supports a satisfied customer. Proactive Customer Experience What is the role of IIoT for this broader view of customer satisfaction? For equipment manufacturers, IIoT offers the ability to deliver a more holistic view of the customer experience beyond failure prevention and design optimization. IIoT provid...

Assuring a Higher ‘Net Promoter Score’ with IIoT

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During the recent ARC Forum, Matt Orcutt, Director, Customer Experience, Ingersoll Rand Residential HVAC delivered a presentation on adoption of digital technologies including IIoT to improve the overall customer experience. The approach involved examining the interactions with the customer across the website, sales, distributors, self-service portal, call center, social media and IoT. The objective is to assure each phase of the customers’ experience across the buying and use lifecycle supports a satisfied customer. Proactive Customer Experience What is the role of IIoT for this broader view of customer satisfaction? For equipment manufacturers, IIoT offers the ability to deliver a more holistic view of the customer experience beyond failure prevention and design optimization. IIoT provid...

Assuring a Higher ‘Net Promoter Score’ with IIoT

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During the recent ARC Forum, Matt Orcutt, Director, Customer Experience, Ingersoll Rand Residential HVAC delivered a presentation on adoption of digital technologies including IIoT to improve the overall customer experience. The approach involved examining the interactions with the customer across the website, sales, distributors, self-service portal, call center, social media and IoT. The objective is to assure each phase of the customers’ experience across the buying and use lifecycle supports a satisfied customer. Proactive Customer Experience What is the role of IIoT for this broader view of customer satisfaction? For equipment manufacturers, IIoT offers the ability to deliver a more holistic view of the customer experience beyond failure prevention and design optimization. IIoT provid...

Unified Payment Interface Set to Revolutionize The Cashless Transactions in India

Since the launch of Unified Payment Interface (UPI) by NPCI (National Payment Corp of India) over last week, there has been a lot of buzz on how UPI can become a game changer for cashless transactions. It is currently regarded as one of the big innovations in the payment models in banking. In simple terms UPI is nothing but a virtual debit card on your mobile. The mobile device can be a channel to authenticate the transactions in a few steps and rather instantly. Over the last one year there was significant increase in the non-bank mobile transactions versus bank mobile transactions due to the payment wallet players like PayTM, PayU etc. The introduction of UPI will help bank restore that lost business in the coming year. UPI payments work on the basis of unique ID called virtual address (...

Quantifying customer perception to enable strategic problem solving

The growing emphasis on customer experience has made it essential for any business to better understand their customer testimonials and sentiments at a deeper level. Brands are increasingly judged by the overall experience rather than by any functional differentiation and individual benefits. While customer forum conversations are rich sources of data, it continues to be a challenge to successfully extract specific information due to the amount of topics, wide variety of languages, and the context in which comments and reviews are being posted.  Aspect extraction enables extraction of interesting and non-trivial patterns or knowledge from unstructured text documents. It is now possible to break down a single review or conversation to different components, and assign a sentiment value to ea...

Automation in core IT application services is not as evolved as other streams like BPO, Infrastructure Services etc., Do you agree or disagree and why ?

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Automation in core IT application services is not as evolved as other streams like BPO, Infrastructure Services etc., Do you agree or disagree and why ?