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AIOps: The Key to Achieving Tech Agility

July 10, 2023 1713 2 nasscom insights Application AI IT Services

AIOps: The Key to Achieving Tech Agility

AIOps is a new and rapidly growing area of IT management that uses artificial intelligence and machine learning technologies to automate IT operations and improve overall efficiency. AIOps started with the aim of automating IT operations, but quickly evolved into a horizontal approach serving every vertical in the technology industry. AIOps provides real-time insight and analysis of vast amounts of IT data, such as application logs, network data, security events, and performance metrics, enabling organizations to detect and resolve IT incidents and problems more quickly and effectively. With 1 in 3 organizations already using AIOps, cost savings of up to 50% and productivity improvements of up to 45% has been seen. AIOps is a promising technology that has the potential to revolutionize IT operations and has become increasingly popular in recent years. This evolved from multiple trends and needs impacting ITOps, including IT environments, and today has become the hygienic and a new normal with GenAI infusion.

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Key Highlights

  1. AIOps Technology Overview
  • AIOps is a rapidly growing field in IT management that leverages AI & ML technologies to automate IT operations and enhance its overall efficiency.
  • With 1 in 3 organizations already using AIOps, cost savings of up to 50% and productivity improvements of up to 45% has been seen.
  1. AIOps Market Overview
  • Global AIOps Platforms Market was $ 8.3 Bn in 2022 and is forecasted to reach $ 80.1 Bn by 2032, estimated to grow at a CAGR of 25.4%.
  • AIOps industry is segmented based on type, deployment mode, application, and industry verticals.
  • AIOps end-to-end technology stack is critical to enabling organizations to get the most out of their AIOps investment.
  1. AIOps India Overview
  • Indian AIOps end users are still maturing with largely companies being at the monitoring stage (descriptive, predictive).
  • Platforms and service providers mainly face budget constraints from consumers in implementing AIOps and hence are reaching out to global customers.
  • Despite barriers, there is a growing interest in AIOps in India due to the increasing complexity of IT systems and need to improve IT operations to remain competitive.
  1. AIOps India Market Adoption Trends
  • With IT environments quickly scaling at unprecedented rates, traditional IT Management approaches have taken a back seat paving way for AIOps.
  • More than 50% of businesses have either fully enabled or begun implementing AI into their workflow, hence AIOps will be integral to enterprise digital transformation moving forward.
  • Fastest growing implementation of AIOps has come in the form of cybersecurity, with it being the top use case for AI implementation.
  1. AIOps Adoption Challenges
  • Organizations need to be aware of the challenges associated with use cases for AIOps before implementing a solution.
  • Common IT challenges such as cost optimization, root cause identification, correlation between components, use of multiple analytics tools, and lack of unified view are taken care by common AIOps platforms and tools.
  1. Recommendations to Maximize AIOps Adoption
  • To start AIOps journey learn about AIOps today and start by choosing small, achievable use cases.
  • Discuss with peers and leaders what AIOps is all about. Experiment by using open-source tools and demonstrate simple techniques to begin.
  • AIOps is a journey, not a destination. Implementing AIOps and witnessing the results takes time.

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