Managing Director and Chief Executive Officer, Sonata Software Limited
Anthony L. Davis Director of The Lauder Institute, Dr. Felix Zandman Professor of International Management, The Wharton School, University of Pennsylvania
Artificial intelligence (AI) relies on big data and machine learning for myriad applications, from autonomous vehicles to algorithmic trading, and from clinical decision support systems to data mining. The availability of large amounts of data is essential to the development of AI. Given China's large population and business sector, both of which use digitized platforms and tools to an unparalleled extent, it may enjoy an advantage in AI. In addition, it has fewer constraints on the use of information gathered through the digital footprint left by people and companies. India has also taken a series of similar steps to digitize its economy, including biometric identity tokens, demonetization and an integrated goods and services tax.
But the recent scandal over the use of personal and social data by Facebook and Cambridge Analytica has brought ethical considerations to the fore. And it's just the beginning. As AI applications require ever greater amounts of data to help machines learn and perform tasks hitherto reserved for humans, companies are facing increasing public scrutiny, at least in some parts of the world. Tesla and Uber have scaled down their efforts to develop autonomous vehicles in the wake of widely reported accidents. How do we ensure the ethical and responsible use of AI? How do we bring more awareness about such responsibility, in the absence of a global standard on AI?
The ethical standards for assessing AI and its associated technologies are still in their infancy. Companies need to initiate internal discussion as well as external debate with their key stakeholders about how to avoid being caught up in difficult situations.
Consider the difference between deontological and teleological ethical standards. The former focuses on the intention and the means, while the latter on the ends and outcomes. For instance, in the case of autonomous vehicles, the end of an error-free transportation system that is also efficient and friendly towards the environment might be enough to justify large-scale data collection about driving under different conditions and also, experimentation based on AI applications.
By contrast, clinical interventions and especially medical trials are hard to justify on teleological grounds. Given the horrific history of medical experimentation on unsuspecting human subjects, companies and AI researchers alike would be wise to employ a deontological approach that judges the ethics of their activities on the basis of the intention and the means rather than the ends.
Another useful yardstick is the so-called golden rule of ethics, which invites you to treat others in the way you would like to be treated. The difficulty in applying this principle to the burgeoning field of AI lies in the gulf separating the billions of people whose data are being accumulated and analyzed from the billions of potential beneficiaries. The data simply aggregate in ways that make the direct application of the golden rule largely irrelevant.
Consider one last set of ethical standards: cultural relativism versus universalism. The former invites us to evaluate practices through the lens of the values and norms of a given culture, while the latter urges everyone to live up to a mutually agreed standard. This comparison helps explain, for example, the current clash between the European conception of data privacy and the American one, which is shaping the global competitive landscape for companies such as Google and Facebook, among many others. Emerging markets such as China and India have for years proposed to let cultural relativism be the guiding principle, as they feel it gives them an edge, especially by avoiding unnecessary regulations that might slow their development as technological powerhouses.
Ethical standards are likely to become as important at shaping global competition as technological standards have been since the 1980s. Given the stakes and the thirst for data that AI involves, it will likely require companies to ask very tough questions as to every detail of what they do to get ahead. In the course of the work we are doing with our global clients, we are looking at the role of ethics in implementing AI. The way industry and society address these issues will be crucial to the adoption of AI in the digital world.
However, for AI to deliver on its promise, it will require predictability and trust. These two are interrelated. Predictable treatment of the complex issues that AI throws up, such as accountability and permitted uses of data, will encourage investment in and use of AI. Similarly, progress with AI requires consumers to trust the technology, its impact on them, and how it uses their data. Predictable and transparent treatment facilitates this trust.
Intelligent machines are enabling high-level cognitive processes such as thinking, perceiving, learning, problem-solving and decision-making. AI presents opportunities to complement and supplement human intelligence and enrich the way industry and governments operate.
However, the possibility of creating cognitive machines with AI raises multiple ethical issues that need careful consideration. What are the implications of a cognitive machine making independent decisions? Should it even be allowed? How do we hold them accountable for outcomes? Do we need to control, regulate and monitor their learning?
A robust legal framework will be needed to deal with those issues too complex or fast-changing to be addressed adequately by legislation. But the political and legal process alone will not be enough. For trust to flourish, an ethical code will be equally important.
The government should encourage discussion about the ethics of AI, and ensure all relevant parties are involved. Bringing together the private sector, consumer groups and academia would allow the development of an ethical code that keeps up with technological, social and political developments.
Government efforts should be collaborative with existing efforts to research and discuss ethics in AI. There are many such initiatives which could be encouraged, including at the Alan Turing Institute, the Leverhulme Centre for the Future of Intelligence, the World Economic Forum Centre for the Fourth Industrial Revolution, the Royal Society, and the Partnership on Artificial Intelligence to Benefit People and Society.
This blog was originally published in the World Economic Forum.