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At ARC Advisory Group’s recent Industry Forum in Orlando, Florida, asset performance management (APM) was among the key topics discussed. One of the sessions focused on asset integrity management (AIM) and discussed some of the key features of a successful AIM program.  One of the speakers, William Closser from Idaho National Labs(INL) shared with the audience their experience using advanced software tools that leverage industry knowledge and help them expedite certain tasks and therefore, optimize their AIM program.


Standards Here to Help with Your Asset Integrity Management (AIM) Initiatives

William Closser, Reliability and Asset Management Leader at INL, started his presentation by talking about two of the most prominent asset management standards in the industry: ISO 55000 and PAS 55. Both standards are intended to help organizations manage their physical assets better. While ISO 55000 offers a general overview and guidelines, PAS 55 goes into more specific details, yet leaves some room for owner/operators to implement their own strategies. PAS 55 breaks down strategies in different levels: corporate, portfolio, systems, and individual assets. It also considers various lifecycle stages of assets. Mr. Closser noted that while assets spend most of their lifetime in the utilize-and-maintain stage, users usually spend most of their money in the create-and-acquire stage.

PAS 55 and Asset Integrity Management (AIM)                                              PAS 55 Asset Management System
                                  Source: Presentation at 2018 ARC Industry Forum


Criticality Analysis and FMEA 

Owner/operators can use criticality analysis and failure modes and effects analysis (FMEA) tools to manage their plants assets better based on the associated risks.  This involves ranking assets based on their relative criticality and then planning maintenance activities accordingly. The least critical assets pose minimum risk and in many cases, can be simply run to failure.  For the most critical assets, however, a detailed FMEA should be performed. 

FMEA is a bottom-up, inductive analytical method for identifying all possible failures for an asset or process and identifying the consequences of those failures.  Mr. Closser highlighted that since FMEAs are extremely de-tailed and extensive, they can take a long time to complete. He provided an example from one of his projects a few years ago for a pipe manufacturer, where he was involved in performing FMEA for pipe testers. He shared that it took them two-and-a-half months to finish the project and they recorded over 3,000 failure modes and effects.

Software Tools Can Help

Within an industry and - in some cases - across industries, plants have many common assets and processes and hence many common failure modes and effects.  An FMEA performed for one asset in a plant could of-ten provide a good starting point for a similar asset in a different plant. Therefore, the industry can save significant time and resources by leveraging existing knowledge on FMEAs. Various asset management software solutions now incorporate a library of FMEAs to help owner/operators expedite their FMEA projects.


At INL, Mr. Closser is also leveraging advanced software tools to avoid having to perform FMEAs from scratch. He shared that, at INL, they use a software program called Preventance APM by Asset Performance Technologies (now acquired by Uptake) that combines optimization and analytics capability with APT’s Asset Strategy Library (ASL) content.  ASL is a comprehensive library of FMEAs and associated failure-preventing methods for around 800 types of common industrial assets. According to Mr. Closser, ASL has helped INL save numerous hours in FMEA projects. He added that the Preventance software also allows users to group similar assets together, which further helps simplify FMEA process.  Furthermore, the tool can help analyze preventive maintenance plans based on asset type, its criticality, and operating parameters.



For an effective AIM program, owner/operators should start with a comprehensive plan and develop a clear strategy for the project. Various advanced solutions are available that can help organizations with their asset management and asset integrity management initiatives; however, they should clearly identify and scope out their problem first and then try to find a solution to address that specific problem.


To learn more, readers should review the PowerPoint presentations and videos of this as well as the of many other asset management sessions held at this year’s ARC Industry Forum in Orlando.

More information on asset integrity management can be found at


“Reprinted with permission, original blog was posted here”. You may also visit here for more such insights on the digital transformation of industry.

 About ARC Advisory Group ( Founded in 1986, ARC Advisory Group is a Boston based leading technology research and advisory firm for industry and infrastructure.

For further information or to provide feedback on this article, please contact

 About the Author:

Inderpreet Shoker

Inderpreets focus areas include field systems (flow, pressure, temperature, gas detection, emission monitoring).  She is also a part of the Asset Performance Management (APM) team focusing on plant level asset management technologies and services.


Srikar Reddy 

Managing Director and Chief Executive Officer, 

Sonata Software Limited 

Vijay Raju

Head of Strategy, Forum Members,

World Economic Forum


With the recent controversy involving #Facebook and #Cambridge Analytica, there is increasing pressure on companies that are dealing with data to deliver superior business and customer outcomes. Not just social media networks, but any company in the process of #digital transformation. This includes firms leveraging new technologies and platforms, such as drones, AI and autonomous vehicles, to deliver value.

The pressure is even more intense on companies operating in countries in which there are no strong digital policy frameworks in place. As a result, the ambiguity around decisions is greater and the impetus for positive action is less.

Based on our experience working with companies and stakeholder groups, we recommend the following five steps to leaders who are driving digital transformation efforts or working with Fourth Industrial Revolution technologies. These will keep them on the right side of any potential ethical issues related to new technologies.

Don’t assume that customers know what they are signing up for
Whenever customers use a free service, the terms of the agreement are written in a way that they don’t necessarily understand. Because they want to use the service urgently, they may accept the terms and conditions without reading them. Even if they do read the terms, the legal language is not clear or relatable to the average person. But when things go wrong, it is areas such as this that come back to haunt leaders.

Give careful thought to helping your customers understand what they are signing up for. Most importantly, use simple and relatable language.

Invest heavily in ethics training
Every technology company needs to do this. If you are a multinational company, employees should be made to understand the multiple cultural contexts and associated sensitivities. In a rapidly changing technology world, employees need to be extra sensitive to ethical concerns arising in different ways, whether culturally, legally, or simply through perceptions.

Multinational companies can leverage their diverse workforce to create peer groups for developing an ethical framework. This could then be used to educate employees in multiple geographies and business contexts. Companies that have a homogenous workforce but are working with clients in other countries, or companies whose products and services are used by customers across geographies, should take this aspect seriously in order to avoid problems at a later date.

Embed ethics in your design phase

In this new operating context, leaders need to think about how their products and services will affect individuals, organizations and even societies. Being ethical by design is important. This means anticipating in advance the values and ethics of how your products and services will be leveraged by different stakeholder groups. Many of these cannot be predicted in advance, arguably, but certain actions, taken early enough, can mitigate their impact.

During the design stage, it is also important to involve diverse stakeholder groups who may not be direct beneficiaries of your products and services, but who may be able to expand your horizon and offer a perspective you might not previously have encountered. Companies often leverage lead users to understand how their products can be used in different ways. Now, they also need to leverage diverse stakeholder groups to understand how their product or service can potentially be misused or abused.

Don’t treat your legal team as merely a support team
The days when legal teams were a support function is over. Legal teams are becoming an integral function of every technology organization. When the driver of a ride-hailing service misbehaves with a passenger, or when a resident near Heathrow airport flies a drone near the runway, or when trolls abuse a social media platform, the relevant companies must respond immediately, with appropriate language and action.

Leaders need to understand this shift and build legal teams that can work in tandem with design and product management teams. Constraints are opportunities for innovation, as we have seen in product development in many different fields. Legal teams present ethical and value-based constraints, which can help product developers keep in mind the implications of what they are making.

Collaborate with policymakers and shape policy frameworks
While some countries and their leaders have proactively put policy frameworks in place to accelerate the adoption of new technologies and address privacy concerns, many countries lag far behind. Technology has no borders, and end products and services will be used by citizens everywhere. If you operate in a country with no policy frameworks, it is important to collaborate with key policymakers, raising awareness and a sense of urgency.

As a technology leader, it is in your best interests to have a proper policy framework in place. It will help your business as societies and markets evolve. On a wider level, it is how you collaborate with various stakeholders to shape the ecosystem that will ensure fair play.

To succeed in this new operating context, leaders should adopt a systems approach. Rapid changes in technology and the scale of their impact, mean business has greater responsibility for protecting customer interests.

Finally, a recap of the five steps that leaders can take to ensure everyone wins from new technologies:

  1.   Be transparent, simple and fair with your customer terms
  2.   Design ethics into your product or service
  3.   Invest in building a common understanding of ethical issues within your organization, especially when working across different geographies and cultures
  4.   Use legal and policy frameworks proactively, as part of your business approach, not just in crisis management
  5.   Shape your ecosystem to keep the best interests of every stakeholder in view#


This article was originally published in the World Economic Forum

What if, your call to the Government help-line, is not only responded immediately but also the response/action/status update becomes real-time. This can soon be a reality as MyGov is planning to automate their feedback mechanism and reduce the time to action and respond. In this regard, MyGov in association with CoE-DSAI (NASSCOM) has launched “Citizen Voice Challenge” to explore application of “Artificial Intelligence” towards automation leading to targeted governance, effective and timely response in resolution of Citizen issues.


MyGov has an operational voice helpline, which allows users to call and leave feedback and suggestions. It has more than 6.5 Million users who contribute their ideas through discussions, generating over 3.8 million comments on various issues and this number is growing exponentially every day. These citizen voice notes are critical in encouraging inclusive and participative governance and fostering key policy initiatives for the government. The voice notes, primarily in Hindi & regional languages, are captured.


The current mechanism is human dependent and involves manual listening, transcribing and categorization. This takes time and can mean delays where critical resolution might be the need of the hour for certain issues. This also can lead to errors and might impact service and resolution delivery.


To address this, the Citizen Voice Challenge is live from 14th September and gives an opportunity to individuals/teams/companies registered in India with expertise in Natural Language Processing and Voice to Text Conversion to apply and demonstrate their capability to help MyGov automate their helpline. The challenge is based on a subset of voice recordings (training data) allowing qualified participants to build their algorithms/techniques/solutions and demonstrate their capability. The evaluation is going to be done in 3 stages to shortlist the top 10 participants across India who will be eligible to commercialize their developed solution with MyGov.


Natural Language Processing and Natural Language Generation is an AI based solution that Companies and Governments are exploring and using to automate processes that are voice dependent and also service FAQs. The impact of this solution is wide ranging and with the ‘Citizen Voice Challenge’ the impact can be nationwide and all citizens irrespective of language can be empowered real-time to reach the Government at the highest level and make themselves heard, leading to a “TRUE” democracy.


Know more about NASSCOM's initiatives and programs, follow NASSCOM impact stories 

Online food ordering and delivery business are on the rise and it’s high time for entrepreneurs to mark their presence in this industry. Names like Grubhub, Zomato, Food Panda etc. have already established themselves in the food ordering market.

Being online is the demand of every business these days. According to sources, 79 percent of Millennial (ages 18-34) have ordered takeout via a website or app, which is 29 percent more than the older U.S. adult population (ages 45+). It shows how beneficial it is to start an online food ordering and delivery business.

Here are a few reasons why you should invest in the online food ordering and delivery business:

  • Order in One Click

Gone are the days when have to visit the restaurant or call to order the food, now you can order the food on just one click. The inclusion of mobile Apps is a major factor in it.

  • You Can Reach Local Customers

Customers can find the restaurants in their geographical area and that gives the possibility to find some new customers. According to PMQ, 67% of customers who have placed an order online will visit the restaurant more frequently versus those who have not. 

  • No Misunderstandings and Errors

One of the most hectic things in the offline food ordering industry is the phone call conversation because sometimes phone call conversation misleads the information and end result is customer dissatisfaction and wrong orders delivery. Whereas with an efficient online food ordering website or app, chances of errors & misunderstandings are very less.

  • An online Menu is Easily Manageable and Could Offer Discounts

It is very easy to maintain the online menu that could attract the customers. You can make changes to the menu easily whenever it required. Also, to attract the new or existing customers, you can offer discount coupons.

How to get started an Online food ordering and delivery business?

You can create online food ordering and delivery business (website or app) similar to GrubHub, Zomato in the following ways:-

  • Hire a development team to create a website from scratch which will take a lot of time and money.
  • Or choose a ready to launch solution like YoYumm to launch your online venture quickly and cost-effectively

YoYumm is one of best online food ordering & delivery platform launched by FATbit Technologies. It is a multi-vendor system where different restaurants can register to sell the food online. There are many successful multi-restaurants websites running on the web which have been built using YoYumm.

Check out the complete features of YoYumm Platform

Features for Admin or Site Owners

  • Appealing Homepage with all the main components like sign-in/ signup, search functionality, banners etc.
  • Inbuilt SEO features like optimized Meta tags, URL structure, clear navigation etc.
  • Users & Sales Reports
  • Multiple admin users – with module wise permission
  • Scope of Customization
  • Multiple options to generate revenue for site owners
  • Multistore and Multilingual

Features for Restaurants:

  • Manage Food Items Categories
  • Manage Restaurant’s Menu listing
  • Manage Countries & States
  • Payment Gateway
  • Cash On Delivery
  • Discount Coupon Systems
  • Testimonials and reviews management system

Features for Customers/Users

  • To order food, signup process needs to be simple and straightforward
  • User-friendly checkout & order placement process
  • Features like the popular restaurant in your city, discount offers, featured dishes
  • Testimonials option to share feedback with others
  • Advanced search function for quickly finding
  • Chat support and social sharing buttons
  • Order History & Order Confirmation

 YoYumm also offers IOS and Android mobile application development. The mobile App is developed individually for the buyer, seller and delivery staff.

 Here are features of YoYumm mobile App:-

  • Fully customizable
  • 12 Months free technical support
  • No transaction fees
  • Lifetime license
  • Available for Android and iOS
  • Different apps for Delivery, Buyer, and Admin
  • SEO Friendly


For more info visit:- Launch Food Ordering Website & Mobile App with Yo!Yumm - Best Food Delivery Platform 


Originally published at Reasons Why Entrepreneurs Should Invest in Online Food Ordering System 

The Indian IT and BPM sector is all geared up to showcase the big names and faces of the Indian Technological Revolution at the Gulf Information Technology Exhibition (GITEX) 2018. The 26 IT stalwarts will be exhibiting their end-to-end transformative innovations, based on the accents of future technologies.


Get enlightening encounters with the technological solutions of tomorrow from NASSCOM Pavilion in the sectors of:

  • Artificial Intelligence
  • Robotics
  • Block Chain
  • Disruptive Technology


and other megatrends that are going to shape a new realm for the future urbanism of tomorrow.


So here’s the list of the Indian Exhibitors that you can connect To At The NASSCOM Pavilion

  • InSync Tech-Fin Solutions Ltd- Insync Solutions is an enterprise committed to the vision of transforming the inefficient landscape of modern-day businesses, equipping them with futuristic integration tools.
  • La Exactlly Software Pvt Ltd- A leading software and solutions provider, specializing in ERP, HRMS, CRM, and PMS. Exactlly’s value lies in its strength of understanding the customer-specific business processes and requirements.
  • Isyx Technologies India Private Limited- Building platforms, products and solutions based on the new age technology, enabling customers & clients to transform their businesses & make them ready for the digital decade.
  • Livares Technologies Pvt Ltd- Livares Technologies has provided Information Technology consulting, custom software and web development services to a diverse group of clients, including MNCs, state and local governments throughout the world.
  • Achala IT Solutions Private Limited- Working closely with clients in understanding their business issues, and develops solutions collaboratively by bringing together industry best practices and our comprehensive technical expertise.
  • Tvisha Systems Private Limited- Specializes in providing high quality and cost effective offshore web and software development services.
  • Dev Technosys Private Limited- devtechnosys is a global leader in mobile app and website development.
  • Logic ERP- Niche and vertical-specific ERP for AFS Vertical is customers' requirement-centric business application designed, guided, & tested LOGIC AFS is a complete software solution for Apparel, Footwear & Fashion, the best selling software with an unmatched modular solution with powerful tools.
  • Brio technologies- Helping businesses transform with cloud services since years – with minimum fuss,& loss of time for heightened productivity.
  • Netweb Software pvt ltd- Specializing in designing software products that are driven by Innovation to uplift the business productivity.
  • Konstant info solutions- Helping businesses to get achieve growth with customer-centric innovative web and mobile solutions.
  • Sunsmart Global- Innovative and smart software products that give businesses the edge to harness their desired growth rate.
  • Sedin Technologies- Explore the disruptive technologies of tomorrow that will provide the businesses the required boost to make it big in the competition.
  • TeamF1 Networks Private Limited- Providing businesses one-stop solution that can drive efficiency, innovation and deliver desired result.
  • Hakuna matata- A trusted technology partner for global organizations, looking to leverage the power of digital technologies for better customer service & sustainable business growth.
  • Adhi Software Pvt Ltd- A Software Services Firm specializing in Software Development and Maintenance Services. Their product portfolio includes erpmine, which is an Open Source ERP for Service Industries.
  • OASYS Cybernetics Pvt. Ltd.- Plays a leading role as system integrators for several Government and private enterprises and work towards a bigger vision of "Digital India."
  • Desi crew- Combines the hard infrastructure (physical network, hardware +) and soft infrastructure (processes, technology, domain expertise +) at the back-end delivering a tangible, seamless experience for the customers.
  • Future Focus Infotech Pvt Ltd- A pioneer in India’s IT staffing business, Future Focus Infotech Pvt. Ltd. (FFI) offers Strategic IT consulting and Managed Solutions to Technology companies.
  • iWeb Technology Solutions Private Limited- Using innovative tools, iWeb Technology Solutions develops and implements a suite of innovative enterprise applications that operate in an integrated environment and conform to international standards.
  • Paramatrix Technologies Pvt Ltd- Focused on developing software applications and technology solutions for mid and large size organizations.
  • Qualitykiosk Technologies Private Limited- One of the world’s largest independent quality assurance providers. Providing Quality Assurance Solutions & Services to Clients of all sizes around the world.
  • Promobitech- Build products that influence the market through planning, sketching, creating, developing and delivering ideas for a diverse range of clients across multiple sectors.
  • Paragyte technologies- Focusing on helping customers go digital, mobile, data-driven, responsive, customer-focused and agile through providing IT services & off-the-shelf highly configurable solutions to meet business challenges, automating operations, connecting with customers and making decisions.
  • NMSWorks Software Private Limited- Adressing the OSS and BSS requisites of Tier 1 Telecom Companies.
  • AXS Solutions- Delivering cutting edge solutions for maximum audience engagement and retention.


With these influential names on the Pavilion, NASSCOM invites you to witness the new paradigm shift in the technological arena of India, which is gradually uplifting the economy as the next big hub of the global digital solutions for tomorrow.

GITEX poses as one of the boldest technology exhibitions of the world. At the heart of Gulf, join attendees from 120+ countries and network with them while unpacking the latest innovation ideas on ‘What’s New’ for the times ahead.

2 of the biggest reasons for the growing E-commerce penetration in India is availability of economical smartphones and increased internet users. As per the latest data from IAMAI (Internet and Mobile Association of India), the total population of India in 2018 is 132.42 crores (~1.3 Billion). Out of this, 32.5% (43 crores) live in urban areas and remaining 67.5% (around 89.42 crores) live in rural areas. More than 46 crore (460 Million) people in India have access to Internet.


It is estimated that by the year 2022, India will have nearly 850 million Internet users, of which 150 million are expected to start transacting online. Currently, the size of the Indian e-commerce market is 36 billion USD and it’s predicted to reach 100 billion USD in the next four years. Growth in internet penetration and e-literacy will be the major drivers for this growth.


Internet for a strong E-commerce ecosystem


There are many factors at play to unlock Internet consumption in India – rising standards of living, 2G, 3G & 4G enabled devices, reliable high-speed data, cheap data plans, and proliferation of digital content.


Geographically, we can divide the internet users in India into Tier I, Tier II and Tier III regions. The Tier I regions include the metro cities in India. One of the main reasons for the penetration of internet in the Tier II and Tier III regions is smartphones. Easy accessibility and affordable data plans are vital for the fast-developing Indian e-commerce sector and mobile internet penetration is really making a difference in numbers.


It’s observed that a very high frequency of online transactions by the consuming class (affluent and middle class) will drive the Indian e-commerce and is estimated to contribute 2% to India’s GDP in 2017, which is further estimated to increase to 4% by 2022. This consumption pattern will eventually supersede both the US and China.


As one of the largest internet users, Indians are benefiting vastly from the role technology plays in the e-commerce sector. It is expected to create 1 million+ jobs by 2022, both directly and in allied industries. This job creation has widely led to the growth of the logistics sector and estimated to contribute approximately 0.8 billion USD to the logistics sector in 2017. As e-commerce expands to Tier II / III cities and the steady demand for warehousing across all demand hubs, it is expected to drive the last-mile logistics.


E-commerce will also be supporting the growth of around 20 million MSMEs in India and this number is expected to double and increase the average revenue per MSME. MSME sellers find it profitable to engage in e-tail as it reduces sales and marketing cost by approximately 50% while providing them with wider access to the market, which can lead to more than 50% increase in revenues.


Growth in e-commerce sector also contributes positively towards multiple softer aspects of nation development

  •       Boost investor confidence in the Indian consumption story and positively impact FDI inflows.
  •       Introduces Indian employees to global best practices, trickling down from global organizations.
  •       Boost business for small business owners such as hotel owners and cab drivers.
  •       Positively impact the environment by reducing net emissions (conducting multiple deliveries instead of single trips).
  •       Global presence of Indian brands.
  •       Encourage IP development within the country.
  •       Encourage new SMEs to set up their business and scale them up faster.
  •       Encourage healthy competition by providing multiple choices to consumers, including leading global products and services.

All these prove that India’s rapidly expanding market and e-commerce presents a huge opportunity that brands cannot afford to ignore. As Internet becomes an essential part for Indians, we ill will soon become an important player in the Global Digital stage.


To know more, download our latest research paper titled “Propelling India Towards Global Leadership In E-Commerce”:


Attached: Executive Summary of our report titled “Propelling India Towards Global Leadership In E-Commerce”

Mobile apps have truly transformed the way in which a brand communicates with its customers. In today’s dynamic times, smart and forward thinking entrepreneurs are taking advantages of mobile apps to further improve their business. Mobile Apps allow businesses to have more direct and instant connection with customers, creating a relationship that eventually evolves into brand loyalty.


But mobile applications aren’t just for customers; for businesses can also use them to optimize in-house production and profitability. As a matter of fact, many businesses already are!

We are talking about Enterprise Mobile Apps.


Introduction to Enterprise Mobile Apps

Enterprise mobile applications are created or bought by organizations for their own employees to streamline business process or to carry out important functions.

The important thing here is that enterprise mobile apps do not include apps that a company creates for its customers. They are used only by the workers of that particular company for which they are created.


Features of an Enterprise Mobile App

After the goal of an enterprise mobile app is defined, the very next step is to emphasize on incorporating the finest features to enhance the overall experience of the app.

Following are the must-have features for enterprise mobile apps:


1.     Intuitive User Experience

Whether it is an enterprise mobile app or an app made for customers, user experience always takes the center stage. This will improve adoption of the app within an enterprise, fulfilling all the important objectives.

2.     Data Sharing

The application should have real-time data sharing feature that enable workers of the organization to send and receive data easily. Also, the functionality should be in such way that data can be share in any form (excel sheets, doc files, images or videos).

3.     Real Time Messaging

An enterprise mobile app should include a messaging feature to facilitate communication among all the involved personnel.

4.     Integration with Necessary Tools

While building an enterprise mobile app, you must ensure all the fundamental and necessary tools that you need for smooth process management/monitoring are included in it.

5.     Push Notifications

Be it a task that needs urgent attention or an approaching deadline, push notifications of an enterprise mobile app help in keeping tabs on everything.

6.     Secure & Robust Structure

A secure infrastructure must be developed for an enterprise mobile application. Workers are putting or exchanging important business data on the application which makes the security concern more important. The admin of the app or the person who is responsible for it should keep an eye and do regular updates to maintain the security.


Benefits of Enterprise Mobile Application

There are many reasons for organizations to build enterprise mobile applications. Following are the benefits that give you a clearer picture from an enterprise point of view in understanding enterprise mobile application:


1.     Increase Customer Satisfaction

A customer relationship management (CRM) app enables employees to access all the customer information and/or data. As the employees have all the necessary data, it helps in improving customer relationships.

2.     Helps in Boosting Productivity

Productivity is the main driving force behind the inception of enterprise mobile apps. Employees get the required data or resources on time, thus enhancing productivity. Project Management Apps also lets involved staff schedule their tasks according to resources’ availability.

3.     Improved Teamwork

Enterprise mobile apps ease the communication between employees, departments, and teams which helps in ensuring proper control over all business processes. This not only promotes teamwork, but also strengthens employee relationships.


Important Statistics Regarding Enterprise Mobile Apps


The “Driving competitive advantage with enterprise mobile apps”, released following stats:


  • 67% of companies are using enterprise mobile apps for communication and employee training.
  • 61% of departments believe that if a company is not using enterprise mobile apps, they are at competitive disadvantage.
  • Departments that used enterprise mobile apps witnessed a 51%increase in their productivity, 47% better communication, and reduction in cost by 31%.
  • In HR Department, the efficient use of enterprise mobile apps improved workforce management by 26%.
  • In sales department, the use of enterprise mobile apps increased productivity by 31% and attracted 23% more new customers.
  • In marketing department, there is an increase of customer satisfaction by 19% with the use of enterprise mobile apps.


Different Types of Enterprise Mobile Applications

Enterprise mobile apps are basically focused on tools such as ERP, CRM, Product Catalogs, Process Monitoring Systems, Manufacturing, HR, and more.


Following are the types of enterprise mobile applications:


  1. Enterprise Resource Planning (ERP)
  2. Business Intelligence (BI)
  3. Business Continuity Planning (BCP)
  4. Enterprise Application Integration (EAI)
  5. Enterprise Content Management
  6. Enterprise Search
  7. Enterprise Messaging Systems (EMS)
  8. Automated Billing Systems
  9. Payment Processing
  10. Email Marketing Systems
  11. Customer Relationship Management (CRM)
  12. Call Center and Customer Support
  13. HR Management


Most Popular Enterprise Mobile Apps

On the Basis of Communication


1. Skype For Business

All the important features are integrated into Skype for Business:

  • Voice over IP
  • Instant messaging
  • Video conferencing
  • File Sharing

Communication on Skype is more secure as messages do not need to leave the corporate intranet unlike with the internet-based Windows Live Messenger.


2. Google Hangouts

It has features such as video chat, SMS, messaging, and VOIP.  The services of the Google Hangout can be accessed  through the Gmail or Google+ websites or through mobile apps available for Android and iOS.


3. Dropbox for Business

It is specially designed for companies and enterprises to securely share their files. The Dropbox offers 2 terabytes of space and unlimited free recovery.

Apart from these 3, there are other enterprise mobile apps such as Slack, Box, Wickr, Google Drive, Evernote, Trello, Remember the Milk, Asana, Workfront etc. that help in running business smoothly and effortlessly.



You need to carefully access your organization needs so that the final product (enterprise mobile app) proves to be a profitable venture.

From increasing productivity to improving efficiency, enterprise mobile apps would help you in transforming your business and evolving it for future growth.

NASSCOM Research study on Vernacular would like to highlight the current trends and scenarios of Vernacular Market in India. We also like to invite case studies where companies can highlight their products in the case study format that is attached. The case studies will get a chance to be highlighted in our report. If you have any queries, you can ask ASHISH GUPTA in the comments below or mail him at 

Industries are developing and so is the technology on which they work. Keeping up with the pace of the technical advancements keeps the industry sustained and free from any hassle of competition from the players dealing in the same sector.


An industry faces magnitudes of challenges; it can be regarding employees, infrastructure, expansion or even in the electricity consumption. Keeping all the parameters in place requires a comprehensive network of a system that can monitor and integrate with scalable number of units. These units are generally electrical industrial equipment that is used in the production or manufacturing process. The interconnection of all the units ensure seamless processing. Moreover, the advancement in technology results in better reliability and throughput of the machine system.


To cope with the technical challenges, building management system comes in place. This accounts for the flow of requests from the nodes to the hub and the data and resources from the hub to the nodes. Building management and integrated system helps in keeping the workplace and environment favourable for work. The system can be used to regulate the lighting, airflow, temperature etc. It monitors the building’s access points to ensure security and restricts entry of unwanted or unauthorised entities. This technology can used in places as simple as gate entry or can be strengthened and programmed to secured a complex data system.


ADMS is a revolution in the computation technology as it brings the theory of Internet of Things into existence. It is an advanced system that is bridging the gap between the software and hardware components being used in the industry. It brings them together on a software component where the operations can be synchronised and monitored to generate optimal output. This gives an edge over competitors as a sound connected network means understanding and monitoring the function of each machine part separately and optimising its throughput.


Advanced Distribution Management System or ADMS is a high-end solution for the industries competing in the production, manufacturing, packing or delivery domain. As the industries witness a hike in IT budget and a significant increase in operating cost there comes a need for a system that keeps the plant well in place. To rescue from this problem, there is a need of an interconnected system that serves as an integrated network model. It should be capable of performing highly functional designing and planning tasks, protection and maintenance of the machinery and make the system reliable. Coping with all these requisites will make the system reliable, cut down on the consumption of power, will reduce outages and ultimately skyrocket the business.


The new age distribution management systems also take into consideration protection devices that help protect the system from surges or fluctuating power supply or poor voltage. For a system with multiple operations, any delay due to an outage in a power channel will stop the entire process. Therefore, protection relays can save the system from breakdown while the power distribution system dedicates another channel to keep the power flow steady. Therefore, a well maintained and secure plant gives the peace of better dealing and healthy industrial relations.

NASSCOM staff writer in conversation with Bipul Sinha, CEO, Rubrik


  1. Disaster Recovery – insights on the current state of the Indian market and future prospects.

The scope of digitization in India is northward bound and a very steep incline at that. Applications and devices have to be up and running 24 / 7 and hence the need for disaster recovery solutions is extremely high - a positive for ecosystem players.


  1. Insights on the Indian Cloud market – present state, challenges and the road ahead.

Cloud Technology has a great future in India. MNCs including the giants like Amazon have invested hundreds of millions of dollars in this market and a symbiotic relationship is on the cards as digitization continues its onward march. The huge adoption of telecom is yet another significant driver. To add, Indian businesses are increasingly going global including M&As which are on the rise. Cloud Computing is a significant part of this transformative journey.   


  1. Rubrik’s point of differentiation.

It has to be Rubrik’s new architecture for data management. Instead of 3 – 4 hardware devices, it is simplified through one software. In addition, the process of data recovery is made easier.    


  1. Please share your thoughts on data security – particularly at the time of disaster recovery.

Securing data is primary. Risk mitigation is done in various stages and goes right upto the end point of the network. A stratified approach ensures that recovery is quick and there’s no compromise on accuracy.


  1. What kind of AI applications do you foresee in your particular business?

 Don’t believe that AI should be adopted just because the whole world is talking about it. However, there are specific machine learning algorithms being adopted which are yielding tremendous results.


  1. How do you drive a culture of innovation?

Culture is driven by people. At the time of recruitment, they look out for certain characteristics: integrity, a strong sense of ownership, ambition, wanting to break status quo to make a difference and of course, it has to be about speed.


  1. Specific initiatives that you undertake for re-skilling employees and vendors?

As new applications get introduced, make forays into new markets, the culture of continuous learning prevails. They work with global vendors and system integrators, so the learning happens from both ends. 


  1. Your Leadership Mantra & pivots for future?
  • Be fearless and have the ability to execute.
  • Explore and venture out in areas where no one has gone before.
  • Continuous learning.


Want to read the other interviews in the series? See them with leader talk

It’s 2008 and the Indian IT industry has become a global powerhouse crossing 150 billion dollar mark in revenue, employing more than 3.5 million people. Despite the euphoric growth coupled with incredible opportunities, data security emerged as a rising concern for India and a profound need to emerge not only as an efficient partner but also a trusted one was getting echoed all over. This led to the creation of DSCI, by NASSCOM, as a not-for-profit focal body to promote security and data protection.


In the initial years, best practices, frameworks (DSF, DPF) and guidelines were developed on security and data privacy which were sensitized through an expansive awareness drive in the shape of conferences, including knowledge dissemination through reports.


The aspect of capacity building was carried forward by creating chapter communities, training the Law Enforcement Agencies and handling cybercrimes in the country. The setting up of Cyber Labs at various locations is worthy of a special mention.  Along with, DSCI also came out with certifications such as DCPP and DCPLA to skill individuals on privacy and enable them to be industry ready.


With increasing digitization, proliferation of Internet-based services and connected businesses, new threats such as cyber-attacks, data breaches started emerging. The threat landscape was increasingly getting worse and the entire world started worrying about Cyber Security. Cyberspace became the fifth domain for National Security after land, sea, air and space. Beyond the mandatory framework of national security framework, countries started to engage more extensively to fight the common enemy - cybercrime.


India being no different, the need was felt to bring the public and private sectors together to deal with cyber threats, and a Cyber Security Advisory Group was established which published the seminal report ‘Securing our Cyber Frontiers’ in 2012.  Additionally, the release of National Cyber Security Policy in 2013 added impetus to the growing need of addressing cyber concerns.




DSCI further expanded its vision and started working more closely with the government and Industry on policy advocacy, thought leadership, member awareness, skill building & community outreach. This led to incorporate Cyber Security as its vision forward.


Data Protection as a discipline continues to emerge stronger and DSCI has persistently brought up privacy issues into the mainstream to elevate the level of awareness in the country. Particularly noteworthy being, the DSCI Privacy Framework, DSCI Assessment Frameworks, Industry Preparedness on GDPR, etc. A special mention is DSCI’s role in the draft Data Protection Committee which has come out with the Personal Data Protection Bill 2018 and India’s Data Protection Law might soon see light of the day.


Upon the Hon’ PM’s recommendation, NASSCOM & DSCI constituted a Cyber Security Task Force in 2015. The task force envisioned growing the Cyber Security Industry to USD 35 billion by 2025 having 1 million cyber security professionals and over 1000 start-ups. To fulfil it, DSCI has undertaken a comprehensive charter towards Industry Development.


Ongoing priorities include setting up Cyber Security Center of Excellence in Telangana and Cyber Forensics CoE in Bengaluru, Domestic Market Development, etc. Enabling Product Ecosystem by nurturing start-ups and formulating conducive environment for Cyber Security product companies. Also, there’s a special focus on skilling Women (Cyber Shikshaa project) and strengthen their role in the cyber world.


The future withholds its own set of complexities! Emerging technologies such as Artificial Intelligence, Blockchain, Machine Learning, Internet of Things, etc. are further reshaping the security and privacy paradigm and DSCI is delving into such realms from a security standpoint.


One thing remains common. After 10 years of sustained excellence, DSCI continues to expand its role as a think tank for cyberspace and ensure it remains Safe, Secure and Trusted, particularly from our nation’s standpoint.


now more about NASSCOM's initiatives and programs, follow NASSCOM impact stories

Natural disasters hit us with an unimaginable force to leave behind a ghastly trail of detritus. Most recently, Kerala bore the nature’s wrath. Software developers have changed the world and revolutionized the way people interact. Extending this idea, they can be at the forefront of relief operations as well, to create tech-enabled solutions. Given the circumstances and pressure on resources, simplicity would obviously be the key.    


The Govt. of Kerala, Kerala Startup Mission, NASSCOM and Kerala Startup Mission are hosting a two-day hackathon to help developers, engineers, designers, and emergency responders work on projects around Natural Disaster Preparedness and Relief. This hackathon is a satellite event for the global Call for Code Challenge, providing an opportunity to brainstorm, plan, and start building for the challenge. The projects built at the hackathon will be evaluated based on innovative ideas and prizes conferred accordingly.  


Call for Code is a global challenge for developers to create solutions that significantly improve preparedness for natural disasters and relief. At this scale, it’s probably the first of its kind which encourages techies to use their skills towards alleviating human suffering. A rallying cry which brings together startups, academics, and enterprise developers together.


There are satellite public hackathons hosted in cities throughout the world. #CallforCodeKerala is one such. The scope of disaster preparedness / relief in these cases is tailored to a particular audience. These events usually have their own judging parameters & prizes and considered as ‘feeder’ events into the main challenge. A quick-win here could lead to very long-term gains in front of a global audience.


David Clark Cause is the creator of this global event and IBM, the Founding Partner. As Bob Lord, IBM’s Chief Digital Officer says, “We cannot attempt to prevent natural disasters from happening, but we can unleash our tools so that developers can help geographic regions get prepared”.


You can visit for details.

7th & 8th September at KSUM Meet Up Cafe,

Kerala Startup Mission,

G3B, Thejaswini, Technopark Campus,

Kariavattom, Trivandrum, Kerala - 695581.


The submission to the the global Call for Code challenge is open until 28th September 2018.


Know more about NASSCOM's initiatives and programs, follow NASSCOM impact stories


Shri Ravi Shankar Prasad, the Union Minister for Electronics & IT, Law & Justice met with Californian business leaders, venture capitalists and tech company stalwarts in San Francisco. Efforts to leverage the spirit of collaboration marked the agenda and both sides deliberated on next-gen technology challenges and how they could be addressed jointly.

Facilitated by NASSCOM and partnered by California Business Roundtable, the meeting focused on enabling a robust ecosystem for India-based companies in California and across the US as well. The Hon’ble Minister spoke about the strident progress that India continues to make in digital transformation, led by the government’s deep focus which led to opening doors to deemed stakeholders who want to be part of the nation’s incredible growth story. At the heart of this spectacular growth, given the nation’s diversity, the need for inclusivity is a pressing one. In all likelihood, Digital technology will bridge the gap and in this, AI is expected to be the grand lever. Digitization is a powerful-enough reason for long-lasting synergies between the two countries.


Minister Prasad also expressed his views on the imperative of re-skilling which is a global concern really. The government sees this with all seriousness. The tie-up with NASSCOM to train 2 million digitally skilled professionals in the next 3 – 5 years bears testimony to the government’s vision of a 1 trillion dollar digital economy by 2025. India is one of the fastest growing large economies with a GDP of 2.5 trillion dollars which is expected to double within the same time horizon.


A digitally driven future will require substantial focus. For instance, Centres of Excellence (CoEs) will foster innovation and product development in India. Inasmuch, the government’s recently announced comprehensive National AI Strategy has placed it among the top 25 countries globally to have done so. The surging pool of AI / Analytics professionals numbering nearly 370 k along with 400 AI-based startups have all contributed to the big vision being woven around this particular breakthrough technology - AI. A BCG survey ranked Indian enterprises as one of the top 3 AI adopters. Efforts are on to put an ecosystem in place which attracts many more Fortune 500 companies to set up their development centres in India. That, 70% of the 1100-odd GCCs in India are of American parentage, straightaway lends heft to the vision.     


The Draft Personal Data Protection Bill 2018 which is a big step forward to build trust both locally and globally, also found a special mention in his address. Industry-wide concerns remain in the area of Data Localization but the government continues to engage with all key stakeholders to come up with an optimum solution.  


While preparing for this meeting, strong partnerships with California Biz Roundtable, Bay Area Council and Stanford were established. A strong foundation has been laid for the immediate foreseeable future. The Hon’ble Minister also met the senior faculty at Stanford University to gain deep insights on advance tech and how they could be leveraged to enhance social impact, particularly in health-tech and fintech. Ethical concerns, dilemmas and prevention of misuse were also addressed. 


Also gracing the occasion were, Rob Lapsley, the President of the California Business Roundtable & Co-host; and, Debjani Ghosh, the President of NASSCOM. Lapsley was very positive in his outlook and acknowledged the tech supremacy of India which he said provided a very stable platform for the two nations to create more economic opportunities, including jobs. The idea of “Shared leadership in technology” was emphatic and drew a veritable cheer from all quarters. Amongst many other positive outcomes, it set the tone and tenor for the subsequent discussions that the Hon’ble Minister was part of.


Know more about NASSCOM's initiatives and programs, follow NASSCOM impact stories

Far too long, West Bengal has borne the brunt of being critiqued for not providing sufficient global opportunities to entrepreneurs, particularly the ones who have adopted cutting edge technologies in their delivery model. It seems that the Bengal Government has decided to answer its critics boldly by setting up an Information Technology (IT) hub in New Town, near Kolkata, on the lines of the famed Silicon Valley in the USA. In fact, during a recent administrative meeting, the Hon’ble Chief Minister Smt. Mamata Banerjee had termed the hub, ‘Silicon Valley Asia’.


The hub will come up on 100 acres of land and will create many jobs to usher in an altogether new wave of global opportunities for the state of West Bengal. In more recent times, some of the most popular Indian IT companies have taken up huge tracts of land to set up development centres which are expected to be underway very soon. The state houses some of the top-tiered Engineering Colleges and continues to provide a hot-bed of niche talent. Many believe, STEM has made way for STEAM but the city is equally resourceful in its pool of Liberal Arts professionals, who are ranked amongst the brightest of the land.


On the 13th of August, the Hon’ble Chief Minister of West Bengal, laid the foundation stone of the hub to come up over 100 acres of land at New Town, Kolkata. The President of NASSCOM, Ms. Debjani Ghosh was present and said, “NASSCOM will work with Government and industry across India, to enable three things: innovation, skills and an ecosystem for fostering new opportunities in business.”  She also announced the NASSCOM International SME Conclave (NISC) which will be held in Kolkata on 10th and 11th January 2019.


Exciting times ahead for East.


Know more about NASSCOM's initiatives and programs, follow NASSCOM impact stories 

NASSCOM is organising the 5th edition of the Annual Technology Conference on 26-27 September at the Leela Ambience Gurgaon. The deliberations at the conference would be around the theme thriving in Smart Transformation.

NATC series of conferences showcases technology to developers, solution architects and thought leaders in India so that they can get enabled to use these in creating cutting edge products and services


  • As a curtain Raiser, we have invited Cynthia Stoddard, Global CIO, Adobe. Cynthia Stoddard (Cindy), to address a gathering of top notch CTOs and CEOs on the 20th of September .The Adobe Global CIO is a recipient of the CIO 100 Award in 2017 for Adobe IT’s innovative ways to deliver business value and was named among the top Women of Influence in 2016 by Silicon Valley Business Journal, and was recognized as one of Huffington Post’s Top 100 Most Social CIOs in 2015 and 2016.


Cindy will be delivering a thought leadership session and sharing her views on ‘Customer & Employee Experience Journey’ and how this can be driven using technologies like AI/ML


The session will be on 11:00 am – 01:30 pm (followed by lunch) on 20 September at the Adobe office in Noida 132 Corporate Office. Please confirm your participation by registering HERE 


We are also conducting 2 Masterclasses on 26th in the first Half. The details are as follows:


  • Master class 1: Blockchain by IBM
  • Master class 2: AI/ML by AWS


Masterclass I by IBM: Blockchain

The IBM Masterclass on Blockchain will be held on 26 Sep at the Pearl Ballroom in Leela Ambience Gurgaon. Masterclass on Blockchain will give the audience an understanding of the concepts of Blockchain, how is it implemented in one of the popular Blockchain platforms, the Hyperledger Fabric. Session will continue to introduce the IBM Blockchain platform, an implementation of Hyperledger Fabric on the IBM cloud and show how to create and deploy an application using the Blockchain platform. By the end of the workshop, the attendees should have gained an understanding of what Blockchain is and how its' value can be leveraged in solutions, understood how the technology is implemented in Hyperledger and how to create an application using the Blockchain platform on IBM Cloud.






Introduction to Blockchain

9: 30 -10:00

Implementations of Blockchain - Hyperledger

10:00 – 10:45

IBM Blockchain Platform - Introduction

10:45- 11: 15

Simple Blockchain application on IBP

11:15- 12:00


12:00- 12:15


Register Here


Masterclass 2: ML Workshop from Amazon Web Services

Pre Requisites:

Participants must bring a laptop/chrome book to the event to work on the hands-on content. All participants must have an AWS account with access to all AI services including Sagemaker and dependencies with them. The AWS account should not be in suspension or blocked as this will not enable them to run services.


Software has traditionally not been able to SEE, HEAR or TALK, I can process only data. With the advent of AI and ML it is now possible to introduce complex capability where software can see and recognize objects, faces and things in pictures, understand text in blobs, generate speech and interact with humans naturally. In this workshop, we will introduce the participants to using the various capabilities in the AI/ML stack of AWS and how to build real world applications that are smart and can create engaging user experiences. This is a hands on workshop, though a lot of code will be pre-baked and given, the participants will be expected to write some code on their own. Familiarity on using Python programming language, processing data in text files, reading and writing json from web services would be expected.






09.30 – 10.00

Introduction to the AI/ML Services on Amazon Web Services

10.00 – 10.15

Lab 1: Rekognition Pictures – object detection in pictures

10.15 – 10.30

Lab 2: Rekognition Video – object and activity detection from video

10.30 – 10.45

Lab 3: Polly English and Hindi – speech generation

10.45 – 11.00

Lab 4: Advanced Polly controls in SSML – controlling aspects of speech

11.00 – 11.15


11.15 – 11.30

Quick Walk through of Translate, Comprehend

11.30 – 12.30

Lab 5: Walk through with Amazon Sagemaker – build your own model


Register Here


Also this year for the first time we will be conducting the first ever Technology Quiz for our member companies. The Quiz will not just test the technical knowhow of your employees, but enable them to think out of the box and look at finding solutions to problems from different perspectives.


Not only will it test their knowledge, but there are great prizes to be won as well. The winner team will get 50K and the runner’s up 25K, with individual prizes for 3 attendees in the tune of 10K. The company’s name will be listed as the winners of first TechQuest on all social media platforms.


This is a great opportunity to cement your position as the company with the best tech talent in the country and I would request you to nominate at least 3 teams for the Quiz.


The Quiz is being conducted on 26th September from 2:00 PM onwards.


To register for the Techquest quiz please Click Here.


For the conference on 27th, we will be focusing on these 5 emerging technologies: 

  • Immersive Experience
  • Intelligent Automation
  • Architectures
  • Platforms
  • Blockchain


To know more about the speakers and the various sessions, please refer  


We will also hold a Policy roundtable on the event day, which will run parallel to the sessions. Further details about the same will be shared with you separately.