Value Addition –Too Big an Opportunity to Miss

Document created by Nerurkar Diksha on Jun 17, 2016
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GICs are now uniquely positioned to drive value addition leveraging their strengths around domain expertise, scale, co-location and emerging market understanding to drive value through four areas- operational efficiency, high skill capabilities, customer experience and revenue impact. This report dissects key value addition areas and showcases case examples of successful value addition by GICs based in India, thus giving a complete perspective on the extent of value addition currently offered by select GICs, and the road map ahead.

 

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This report is accessible exclusively to NASSCOM members.

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