The IT-BPM Sector in India: Strategic Review 2015

Document created by Balakrishnan Nirmala on Jun 27, 2016
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Unpredictable economic conditions and rapidly evolving customer requirements is influencing how and where each dollar is spent; as firms not only look to get more with less, but also get new, yet unrealized benefits. Customers today expect technology not only to enable efficient operations, but also creating new avenues of growth. This scenario is both challenging and exciting, and is ensuring a dual role for technology, which will be used for both traditional applications that are anchored around stability and efficiency, and modern systems that focuses on agility, rapid application evolution, and tighter alignment with business units. This is likely to dictate global technology spend with an increased need for enterprise digital transformation as the new way to engage and serve customers.

 

While worldwide IT-BPM spend was USD 2.3 trillion, growing at 4.6 per cent over 2013, global sourcing of services grew by 10 per cent, and India continued to hold on to its leadership position with a 55 per cent market share. In FY2015, the Indian IT-BPM industry is estimated to account for revenues of USD 146 billion, growing by 13 per cent over last year. Industry exports are over USD 98 billion growing at 12.3 per cent, while the domestic segment, which has benefited from the inclusion of ecommerce and mobile app industry, is estimated to touch USD 48 billion.The industry today is India’s largest and most diverse private sector employer, with a direct workforce nearing 3.5 million, and effecting over 10 million indirect jobs. At the same time the industry’s relative share in India’s GDP has swelled to 9.5 per cent, it offsets more than 70 per cent of India’s oil import bill, attracts a major share of PE/VC investments into the country, has effected balanced regional growth and empowered diverse sections of the society, and is the face of the Indian MNC story.

 

This  report analyses Indian IT-BPM industry performance for FY2015 across IT services, BPM, ER&D and product development, software products, eCommerce. Highlights supply-side firms’ digitisation strategies (with case examples) to deliver differentiation to customers. Showcases India’s value proposition as the leading sourcing location. Also provides short-term outlook for the industry.

 

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To read the detailed report click here

 

 

Analyses Indian IT-BPM industry performance for FY2015 across IT services, BPM, ER&D and product development, software products, eCommerce. Highlights supply-side firms’ digitisation strategies (with case examples) to deliver differentiation to customers. Showcases India’s value proposition as the leading sourcing location. Also provides short-term outlook for the industry

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