HfS-NASSCOM-Making the leap from effective to strategic BPM-Sep 2016.pdf

File uploaded by Om Routray on Sep 30, 2016
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Key Takeaways:

  • Old world demands of profitability and productivity drive digital solutions
  • New deal nirvana blocked by obsession with low cost labour
  • Buyers want more from BPM providers. And they want the providers to foot the bill
  • BPM services providers should differentiate by changing the talent model and breaking from the FTE contract model
  • Buyers, advisors, providers at different stages of hype
  • Disconnect between buyers, advisors and providers on what needs to change in the industry