The heavyweights in the Indian-heritage IT services industry came together last week in Mumbai for the 25th edition of Nasscom, the Indian IT services leadership forum. It's a small conference compared to some other IT events – just 1,400 attendees – but the quality is extremely high. Wewitnessed an industry nervously looking at the current geopolitical climate as both positive and negative. Automation, machine learning and digital transformation are real for this industry.
The 451 Take
At the 25th annual gathering of India's IT service providers in Mumbai, the mood was both anxious and excited about the Trump presidency and Brexit, as well as the overhauling of India's own digital infrastructure. While the companies are right to be concerned about the threat of an isolationist and protectionist US, they need to act quickly to grasp the opportunities in front of them surrounding digital transformation, customer experience and the use of machine learning and other forms of automation both in the US end around the world.
The second part of this series can be viewed here. To read more, please download the document. This document is authored by Nick Patience, Founder & Research Vice President, Software | London, UK