CRM Testing - Education Domain Case Study

Document created by Jovie Sylvia on May 30, 2017
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The Client: Leading educational solution provider product

  • Required a QA partner to maintain accuracy, reliability and effectiveness of the application during peak loads of enrollment management application
  • Improve test coverage and test efficiency
  • Automate regression suite and bring down the regression cycle time to keep pace with sprint cycle
  • Ensure maximum number of concurrent users and find performance bottlenecks to improve the response time of the portal.


  • Functional Regression / Performance Testing / Accessibility Testing - ADA Compliance (Americans with Disabilities Act, Section 508) / API testing / Security Testing Automated 1685 test cases with 100% test coverage for regression test suite
  • Quick ramp up of right QA team from 11 - 20
  • Vulnerability Scanning & Accessibility Testing (Section 508 Compliance) suggestion to improve the PR and User Base respectively.
  • Reduction in overall testing cost with 100% test coverage and low cost testing tool
  • Release cycle efforts reduced from 4 weeks to 10 days
  • Technologies -, SQL 2005, AJAX and IIS Tools: QTP and Selenium AppScan and WebScarab, WAVE, WAT, JAWS, Jira, Hi-Wire
  • Designed and implemented hybrid framework at business process level
  • Created and upgraded a repository of re-usable test artifacts
  • Performed automation & API Testing for their enrollment management system
  • Complete ownership of regression script maintenance | OS and database level parameter recommendations for subsequent production deployment 1