Robotic process automation and intelligent character recognition: Smart data capture

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In this era of technology disruption, enterprises are under immense pressure to digitise operations, and they are gearing up for
a future where human work can be augmented by software robots. Digitisation and automation continue to be the key business
drivers across various sectors and industries globally, including government organisations, which have now jumped onto the
automation bandwagon.
Enterprises are looking to build a digital workforce as part of their automation strategy by combining elements of robotic
process automation (RPA), artificial intelligence (AI), optical/intelligent character recognition (OCR/ICR) and analytics to
automate their business processes. While RPA technologies are capable of taking on low-value activities in a quick and efficient
manner, the next phase is leveraging such automation technologies to deliver intelligent process automation (IPA).