Good read but it is not only Telecom, but every industry also has to focus on customer experience. Finally getting and keeping the customer for a lifetime is the purpose of any business.
see how digital is impacting CX in every industry - Simplified Analytics: Digital disruption in Customer Experience
Agree with you on this Sandeep. Several other industries are going through this revolution, and especially in the telecom industry, the game is getting bigger with CX being the only differentiator in the market.
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