Thursday, September 22, 2016 at Bangalore
Starts at 10:00 AM · Ends on Sep 23, 2016 at 6:00 PM, IST (Asia/Calcutta)
From Effective to Strategic: Thriving in the Maturing Era of BPM
A Summit Dedicated to the Alignment of BPM Strategy with Business Outcomes
We may live in a time where there are real advances in the availability of digital, analytics, automation and cognitive technologies, however, these can only be truly effective and impactful, once enterprises have re-designed their processes to achieve their desired business outcomes. The opportunities to reshape Business Process Management (BPM) engagements to deliver much greater strategic value and outcome alignment have never been so strong. Ambitious service buyers are driving their service providers to prove their value and their appetite to invest in them - this is not a time for the faint hearted to rely on legacy models with a legacy mindset.
The biggest issue impacting buyers, service providers and advisors in the BPM industry today is the challenge of reorienting, not only skillsets of delivery staff and leadership, but changing their mindsets and broadening their capabilities. We have entered an era where there is real capability – and need – to change how we run our businesses – from back office transactional processing through to the front office customer interaction: we have tools and apps to target and interpret meaningful data, we have been developing software solutions to automate and even robotize processes to mimic human tasks, like we never could in the past, and we have all submerged ourselves in a mobile culture where all forms of business are conducted on all types of devices and interfaces.
Perhaps, even more importantly, cloud-based platforms are being developed which allow us to share these capabilities, re-invent the way we run services and process transactions that require such a lesser amount of human intervention and oversight.
Hence, the onus shifts to the capabilities of our BPM talent to add value to their organizations that are insightful to help base decisions; that are creative, which help try new ways of doing things, or targeting new markets; that are innovative, where their organizations can find entirely new ways of competing, or developing unique products or services. Whether they work in finance, HR, marketing, procurement, IT, supply chain, their job is to leverage digital technologies and platforms effectively so they can refocus their time adding value, because the need for people to sit around and fill in spreadsheets all day is being gradually eliminated. People need to do a lot more thinking, and less executing.
NASSCOM’s BPM Strategy Summit, 2016 will focus on the key talent and technology ingredients the BPM industry needs to invest and nurture to be successful for the long-term.