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3Cs – Customer, Culture and Competence, Driving business value for your customers

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“The value of an idea lies in the using of it “ – Thomas Edison, Inventor ‘Innovation’ is probably amongst the most cliched words in today’s world of  ‘disruptive’ change fueled by ‘digital’ technologies. That sentence just packed in three such overused words together in one sentence. The problem with such a liberal use of terminologies is the broad interpretation makes it difficult to define an innovation agenda with specific objectives and actionable goals. Moreover, innovation is popularly associated with breakthrough ideas that disrupt the business model and bring about radical change. Such a perception sets a very high barrier in the minds of the innovators themselves. When seen in the context of a company that provides technology ...

Is Robotics a Revolution in Business Process Automation ?

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New Trends in FINTECH:RPA Juniper Research has estimated that RPA revenues of about $1.2 billion by 2023 PWC says, “By using RPA, financial institutions are finding they can get the real-time support they need, and they can use staff more strategically,” Roboadvsing and its application on BANKING industry !   WHAT IS RPA ? The Fintech Revolution is a wagon wheel where RPA is riding as a shotgun. The question here is what is RPA?  RPA stands for Robotic Process Automation. It is the use of computer software ‘robots’ to handle repetitive, rule based digital tasks. The robots execute these tasks by interacting with applications and information sources in much the same way as human workers do.   WHAT JUNIPER RESEARCHERs and KPMG SAY ABOUT RPA? According to a KPMG report, It wou...

Technology Sector in India 2020 – TECHADE – The New Decade Strategic Review

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This Report provides an insightful take on key facts, figures and trends that define the progress of the Indian Technology industry on an annual basis. It also features the key megatrends that are imperative as we start the new decade, and how they are creating new opportunities for the technology industry. Decade in Review The FY1999-FY2009 decade saw exponential growth of the industry in India with: Adding USD 68 billion in revenue, growing 18X; Employees growing 8X to add close to 2 million people India IT-BPM revenue USD 191 billion, 7.7% growth Exports: USD 147 billion, 8.1% growth Employees: 4.4 million Digital Revenue Share – 26-28% The 5 Megatrends Asian Economic Eminence Mass Urbanization and Hyper-Personalization Environmental Sustainability Stress Data-Led Economy Disrupted Futu...

Re-Imagine Your Business Models by Leveraging the Power of RPA with Blockchain.

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“Disruption is the new normal.” Is this an overstatement? Probably not. The fourth industrial revolution is witnessing an astronomical rise of emerging technologies,( AI, Blockchain, Machine Learning, IoT) which has forced businesses to rethink their business models to stay ahead of the curve. As enterprises embark on the digital transformation journey, they feel the need to embrace a culture of creating change that will enable their workforce to be productive and amplify their potential. Automation, as an enabler, is empowering the digital workforce to unlock their potential and creative thinking. Today, Robotic process automation(RPA) has become the world’s most widely deployed intelligent digital workforce platform for a variety of businesses across domains. “RPA applications can save t...

Redefining the magic in logistics and supply chain

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Rivigo Case Study – IoT + Big Data “Where there is data smoke, there is business fire.” — Thomas Redman Indian companies are still at a nascent stage when it comes to adapting to AI, and only around 300 startups are using the technology. By 2035, Accenture estimates that AI can add over $950 billion to India’s economy. One of the early starters in this game is Rivigo, the Delhi based startup founded in 2014, who introduced the relay trucking model in India with the help of AI and Big Data solutions. Their fleet of 3,000 trucks runs almost non-stop. Efficient & inclusive business model While ensuring market beating levels of service to customers, Rivigo is focusing on the most unprivileged stakeholder – the driver. Drivers working in shifts, handing over the truck to the next driv...

IA – Conversational Advertising

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Customers like to talk One of the pet peeves of marketers has been the low quality of leads generated through online campaigns. They attribute this to the fact that most clicks are from users who are not genuinely interested in their offers. One technology is about to change this problem by combining sales and marketing processes seamlessly to deliver a higher grade of customer experience and efficiency – Conversational Advertising. Here’s a typical example of how it works … Imagine empowering a regular online display ad (on computer and smartphone screns) to anwer viewers’ queries about the product displayed though a chat session without having to open up a messenger window. Basis the responses, viewers will get comparison of options and recommendations of ideal products for the viewer in...

BPM Trends- Building BPM capabilities for digital workplaces

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Processes are the lifeblood of any business. Recognising this, leading enterprises have leveraged well desgined processes towards better decision making to gain sustainable competitive advantage in the market. The evolution of Business Process Management (BPM) over the years has been driven by changes in business needs, customer expectations, and enterprise technology innovations. Today, the transformation to a digital workplace has accelerated the pace thanks to technologies like cloud, robotic process automation (RPA) and Artificial Intelligence (AI). No more is it restricted to automation of repetitive activities. The scope of BPM now encompasses digitization of end to end processes with intelligent decision making in real-time. This helps exapand the benefits from efficiency to innovat...

Transforming Enterprise Service Management with Cognitive Technologies

In the competitive and highly regulated industries, organizations need to utilize every opportunity they can to stay ahead of the competition. Due to shrinking budgets and increasing IT demands, organizations are moving towards IT process automation which will help to improve service desk efficiency, meet SLAs and reduce costs. The Service Desk automation solutions like AutomationEdge, not only automate IT tickets but also the non-IT tickets from admin, HR, legal, accounting and finance can be automated.   The adoption of cognitive-enabled technologies is radically changing how humans think about and deliver assistance and services to the consumers of corporate IT services. The prediction is by 2019, 75 percent of workers will be interacting with intelligent digital assistants and by ...

Intelligent Automation Technologies To Have Most Impact On Digital Businesses in 2019 View Larger Image

In the latest technology trend, organizations are looking for the intelligent automation tools to solve business challenges, increase productivity, efficiency, and accuracy which results in a benefit to the organization. CIO’s and IT leaders are finding the innovative way to leverage the technologies such as intelligent automation, machine learning and predictive analytics, which are the fastest gaining technologies in current market. Artificial Intelligence (AI) promises to the organizations for deep insights, analytics and business solutions like never before. Intelligent automation technologies offer the opportunity for improved customer experience and on-demand delivery by delivering what customers want and when they want it. This intellectually acts like a human brain so no human inte...

AI technologies in Cognitive RPA

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RPA is the technology that allows enterprises to configure computer software, or a “software robot” that automates human activities, partially or fully. With technological advancement over the years, RPA is gaining traction to become more mainstream, indicated by the increasing number of enterprises implementing RPA solutions. RPA is positioned to gain further traction with the introduction of AI and other related cognitive technologies such as ML, NLP, etc. These technologies will only act as a booster to attain greater business impact, slowly evolving from being a cost reduction measure to a revenue enhancement tool. AI Technologies that will enhance RPA’s reach Natural language processing Machine learning Image analysis Deep learning Recommendation engines Speech recognition Computer vi...