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NASSCOM Reskilling Series – EXL’s Journey

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Through this Reskilling Series, NASSCOM explores, how EXL Service, a leading operations management and analytics company is driving workforce reskilling in the digitally transforming world. How EXL navigates Digital Transformation Acquiring and developing the talent that companies will need if they are to win, has become a defining issue for business leaders in the digital era. While hiring and acquisitions are important options, constant capability development at scale is a key part of EXL’s talent strategy. “What is the skill set of tomorrow?” is a perpetual question and constant learning is inbuilt into organizational DNA. Employees at all levels are encouraged to take an active role in their own development, not just waiting for formal company-driven programs. Employe...

GIG ECONOMY – A NEW TREND IN EMPLOYMENT

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Who knew 2020 will be full of surprises? This year has created history, where India was already struggling with an economic slowdown and inflation, a virus called Corona Virus came and destroyed not just India’s but the world’s economy, and the cyclone “NISARGA” left Mumbai, Kolkata and Orissa unscathed. It wasn’t the end, when Rajasthan, Haryana, and Uttar Pradesh got attacked by swarms of crop-destroying Locusts, which happened after long 27 years. Everything had fundamentally impacted everyone’s lives, and disruption had unfolded in many ways. However, the worst impact had been seen in the employment prospects. India’s unemployment rate is now at a record high of 27.1%, according to the Centre for Monitoring the Indian Economy (CMIE). India will have to come up with new trends and...

Leveraging Occupational Standards to Drive Skilling at Scale

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The Transformational Power of Standards Introduction In India, the f ramework of creating and using occupational standards has been set up and follows some of the best practices f rom across the world. However, implementation of NOS across sectors has been slow. One of the key challenges can be the lack of awareness of what these standards are and how they can help. It may also be that in the initial days the rigidity of the process turned some participants away. It is time to re-look at the benefit the standards f ramework provides to industry that are still unexplored. This paper is an attempt to highlight the benefits of the framework and how industry can leverage those parts of it that can be woven seamlessly into existing processes of hiring and assessment. Before this paper delves in...

How Automation will impact the way we work?

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I happened to interview IAS officer Aditya Ranjan, who turned his passion for Robotics into reality by creating the COVID Cobot in his district Chaibasa to carry out food and medicine delivery services to COVID suspected or positive patients. It amazed me to see the work he did and I was intrigued to learn more. “The bot performs basic delivery services with ease,” he said thereby reducing risk of constantly coming in human contact with other members. “What is it that the bot cannot do then?” I enquired. “Well it cannot be empathetic. It cannot think of the next best possible creative solution. It cannot perform critical thinking activities. But it helps me and my team members perform these activities instead,” he gushed.     According to the Pew Research Center Survey on ‘Automa...

How the lockdown fuelled Automation?

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Washing Machine versus Hand Wash The washing machine adorns my house by occupying considerable space in the kitchen. Yet, elders in the house preferred hand washed clothes because ‘haath se dhoney par kapde zyada baariki se dhulte aur saaf hotey hai’(the hands do a better job at washing clothes leaving them cleaner than what the machine may not be able to achieve). We’re talking of BC (Before the COVID crisis) when the machine was left lonely, only to be turned to in case of emergency or when bedsheets were to be churned. Little did we know that this loner would soon become our best buddy through the COVID lockdown period effortlessly simplifying the washing and semi-drying process thereby leaving us with more time to focus on other chores. Left with no other alternative of human help, and...

How Digital Transformation can empower the Workforce

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Most organizations across the globe have started realizing the necessity of adapting to the modern demands of business amid fierce digital disruption. Investments in digital transformation are continuing to accelerate. International Data Corporation (IDC) expects that, by the end of 2020, 60% of all enterprises will be implementing fully articulated digital platform strategies and overall technology spending will top $2 trillion before 2021. Effective digital integration in enterprises can drive better-informed decision making and facilitate enhanced operational efficiencies. Digital Transformation is revolutionizing how companies do business and with unprecedented opportunities to access modern computing capabilities, employees can now leverage advanced operational models. Engendering a c...

The Power of Online Content Curation | Perspective Series

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When my son has a question for which I don’t have an answer, his immediate response would be – “Dad, google it”. In today’s world, ‘googling’ has become THE term for finding required information. Does it mean ‘Googling’ is answer to everything? The answer is – ‘it depends’. There is plethora of content available on the open web and it is sometimes described as ‘information obesity’. The challenge is in picking up the relevant & credible pieces of content and organizing them in logical sequence. The challenge grows exponentially if one is a greenhorn on the subject. However, leveraging Subject Matter Experts (SME) and/or inquisitive learner(s) can help solve this problem and produce high-quality content. Typical challenges faced by organizations are: The readymade content available in t...

Remote Working after COVID – Technology to enable the New Normal

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The decade has started off on the wrong foot with a massive global health crisis. However, the COVID pandemic has been an eye opener and has forced us to scrutinize the dysfunction that has been latent within the human collective. In a sense, the continuing outbreak can be viewed as a necessary evil of sorts, a precursor to systemic and individual transformation. In the midst of all this upheaval, the workplace and corporate culture is witnessing a paradigm shift. For starters, the majority of the global workforce moved to working from home in the blink of an eye. The newly remote workforce necessitated immediate and drastic changes at a strategic and policy level of all organizations. The main concern was that of productivity – companies were worried that productivity levels would drop wi...

Snippets of Industry Practice(Internship) by NIITUniversity student.

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Muskan Gupta’s Big opportunity opened up a Basket of learning experiences during her Industry Practice In the times of global pandemic, people all over the world have realized who the real heroes are. Healthcare professionals, delivery services and many more have been on the frontline trying to ensure that people’s life aren’t affected adversely. The gravity of doing her Industry Practice with an online grocery chain and delivery service like Big Basket is not lost on NIIT University student Muskan Gupta. “Most interns get to work on dummy projects, but I am working on a live project with real life outcomes,” she says as she experiences the highs of a stimulating internship. The BTech Computer Science and Engineering student, Class of 2020 is interning as a So...

Gear up for the new normal | New Foundation Courses on Cloud Computing & Cyber Security | Read on for all this & much more | What’s New @NASSCOM FutureSkills | June 2020 Edition

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  Hi, As we head towards the ‘new normal’, the way we teach and learn will undergo a massive change. From virtual classrooms, byte sized learning to self-paced curriculum, the future of education and training is full of surprises. Having classrooms on the go, learning lessons at your own pace and re-reading the concepts as and when you like –these are just a few glimpses of what’s in store in the future. The future is different and leading towards a bright change. Gear up for the new normal. You can’t drive forward looking through a rear-view mirror! Read on for more insights & updates in this edition of What’s New @ NASSCOM FutureSkills! IN THE SPOTLIGHT Bosch India Foundation has partnered with NASSCOM Futureskills to on-board 500 vocational trainers (as a pilot). The collaborat...