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Recommendations for policymakers and CSPs for cloud adoption in govt departments
Recommendations for policymakers and CSPs for cloud adoption in govt departments

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The world has undergone a drastic change since the pandemic, with the widespread adoption of cloud technologies across govt. and private enterprises. While private enterprises have embarked on this journey very quickly, govt. departments are also steadily moving towards adopting cloud technology across all their applications.

Some key recommendations to the policymakers for wider cloud adoption in govt departments can include –

 

Govt cloud 2

 

  1. Regular updates and guidance on frameworks/guidelines with advancements in cloud technology - As massive data is generated across the government, it becomes imperative for the ministries / departments to classify the data based on various parameters, such as criticality, migrated workload, security and the risks associated. Therefore, a framework for data classification should be established to facilitate ministries/departments in making decisions on data migration. Additionally, support on existing guidelines for cloud spending and approvals, along with guidance on evaluation of cloud solutions, should be provided to ministries/departments.
  1. Create awareness of cloud-first approach across ministries/departments - Policymakers should spread awareness about the importance of adopting the cloud across ministries / departments to inculcate a cloud-first approach. Sharing of success stories of other ministries / departments that have successfully migrated to the cloud should be leveraged. In addition, the policymakers should also conduct workshops to educate ministries/departments about the cloud’s benefits and take initiatives to develop a clear understanding on cloud data governance regulations for ministries/departments.
  2. Define and conceptualise requirements to build people capacity for user ministries / departments - Policymakers can facilitate ministries/departments to build an ecosystem of skilled resources to run cloud operations. This can be done by defining the skill sets for cloud architects. The ecosystem should have a mix of SMEs and entry-level cloud talent. SMEs can help the ministry/department to understand the cloud services and provide guidance. On the other hand, early career cloud talent can be utilised to monitor and run cloud processes.

Some key recommendations to the cloud service providers for wider cloud adoption in govt departments can include –

 

govt cloud 3

 

  1. Help ministries / departments to outline clear implementation timeframes and define SLAs - Every government body has unique requirements, the time taken for the cloud transformation journey may differ across departments. There arises a need to outline precise implementation timeframes for shifting to the cloud and clearly define SLAs. CSPs should help in that and also should share previous implementation case studies detailing with the challenges and solutions to overcome them. This would help the ministries/departments gain clarity and set clear goals on cloud adoption.
  2. Initiate awareness programmes to educate ministries/departments about latest technological developments in cloud –CSPs should help ministries/departments understand and differentiate between various cloud service offerings through various awareness programmes and training sessions. Additionally, CSPs should provide all necessary tools to government officials to take informed decisions.
  3. Initiate people capacity-building programmes to enhance talent pool - The increased usage of cloud within the ministries has created a need for cloud-certified architects to provide direction and supervise the departments. CSPs should introduce capacity building programs to develop high-potential individuals and help ministries plan for cloud adoption journey. Structured modules/activities can be formed to train solution architects of CSPs on administrative functions, training in e-governance, along with the institutional knowledge of the cloud can be provided. This would help government bodies seek department-specific guidance, which would lead to innovation and fuller cloud utilisation.

 

To know more about adoption of cloud in government departments and ministries, read our report from the links below –

Nasscom community – https://community.nasscom.in/communities/cloud-computing/assessment-cloud-adoption-government-sector

Nasscom website - https://nasscom.in/knowledge-center/publications/assessment-cloud-adoption-government-sector


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Vandhna Babu
Principal Analyst - Research

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