- Check In: Currently, many passengers still use airport kiosks or print boarding passes at home. However, an increasingly mobile generation will lead to everyone arriving to the airport already checked in, and with a digital boarding pass on their mobile device. Additionally, the days of airport kiosks are numbered. In just a few years, more people will be greeted by roving airline/airport staff using mobile devices and/or tablets to help direct passengers.
- Bag Drop: Recently, airports have started exploring ways to improve the bag drop experience. For example, in 2015Â Rotterdam The Hague Airport implemented a fast bag-drop applicationÂ to help boost passenger check-in times. However, most people still print bag tags at airport kiosks or at designated desks. In the coming years, we expect bags to be equipped with RFID chip technology so that travelers and airports can monitor luggage in real-time. Additionally, checked luggage will be able to be dropped off at self-service stations upon arriving at the airport, removing the need to stand in long queues.
- Customs and Border: Thanks to advancements in biometric technology, waiting in lines to pass through international checkpoints will one day be a thing of the past. Solutions involving the art and science of uniquely identifying passengers, be it via facial recognition, fingerprint, or scanning of the eye will make self-identification the norm, with biometric boarding passes confirming travelersâ€™ identities in a secure, prompt fashion.
- Boarding: At most airports, airline staff manually check boarding passes before passengers can board the aircraft. Within the next 10 to 15 years though, innovative solutions deployed at airports will allow travelers to board their flight via a self-service kiosk at the boarding gate.
- Retail: It used to be that airports were dependent on passenger volume or the number of airlines operating within their terminals to generate revenue. In recent years, however, airports have seen non-aeronautical avenues such as duty-free shops and loungesÂ contribute a greater share of revenue. Expect this trend to continue, with airports offering more dwell time options across the dining, retail, and comfort spaces. Additionally, as data analytics become further ingrained, airports will be able to personalise offerings and offer discounts that truly make travelers feel like theyâ€™re at home.
As more airports move towards this digital future, it will be key for them to ensure their IT service providers understand and can help them integrate these solutions to create an interconnected, end-to-end passenger ecosystem. This will provide airports with the opportunity to offer more personalised, on-demand information delivered to airport operations and passengers. And ultimately, this will drive even more non-aeronautical revenue for airports. This blog has been reprinted with permission from Unisys. The original blog appeared here-Â http://blogs.unisys.com/eurovoices/the-significant-ways-tech-will-transform-5-airport-checkpoints-in-the-coming-years/