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AI POWERED TECH SERVICES: A ROADMAP FOR FUTURE READY FIRMS

February 21, 2024 1539 0 Data Science & AI Community Digital Transformation AI IT Services

AI POWERED TECH SERVICES: A ROADMAP FOR FUTURE READY FIRMS

Artificial intelligence has taken centre stage in the global business arena with the emergence of GenAI & ChatGPT in 2023 sparking a revolution. The AI Software & Services market is already ~$100 Bn, and investments in AI are also booming across the globe. Enterprise IT spend on AI/ML capabilities is likely to experience the highest increase relative to last year, casting a spotlight on technology service providers. Indian Tech giants and nimble mid-scale players, along with BPO and GCC stalwarts, are racing to harness the potential of GenAI, pouring investments into crafting innovative solutions. In collaboration with BCG, nasscom delves into this pressing question of are tech services players ready to ride the wave of AI and GenAI? The study unveils a comprehensive six-dimensional framework to evaluate the AI maturity landscape across India's Tech ecosystem – looking at AI for Clients, Vision & Governance, Operational Model, People, Technology, and Data. Through this, the report aims to illuminate the path taken by exemplars in the space to serve as learnings for the sector.

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Global AI market and investments are rising, across horizontal and vertical solutions –

The study details:

  • Global AI TAM growth CAGR and potential market size through 2027, core segments driving growth and the focus sectors
  • Global AI investments growth through 2027 and the major horizontal, verticals, and regional AI focus areas
  • India AI market growth rate and core sectors driving growth through 2027
  • Key investment trends emerging in India across AI products and services
  • India’s positioning as the one of the top-5 nations in AI talent and the core skills and roles likely to be in demand

 

Six-dimensional AI Acceleration Framework – a first for the tech services industry

Key insights:

  • Six core dimensions employed to assess tech services players’ maturity in working with AI – AI for clients, vision and governance, operating model, people, data and technology
  • Survey-based insights from over 65 leading industry players well-represented across IT services, BPO services, ER&D services, and global capability centers (GCCs)
  • Deep dives into each dimension and sub-dimensions to understand the exemplar practices in strategy and execution
  • Three major aspects evaluated – execution against client agenda, future-ready roadmap, internal capability building and GenAI adoption
  • Exemplar practices highlight:
    • Growing role of GenAI in the overall AI portfolio, which itself will comprise a much larger proportion of client portfolios
    • Need for players to drive customer awareness as well as actively shape demand
    • Agility of moving PoCs to production through investments in paid PoCs and scalable AI platforms
    • Driving AI innovation with dedicated skills, people, roles, and CoEs
    • Clearly defining metrics to monitor AI progress and help prioritize investments
    • Leveraging strategic partnerships with CSPs and startups
    • Managing the disruptive change, while also driving ethical AI from design-up

 

For a detailed read, download this free report.

Community by nasscom Insights is focused on building the largest online community catering to the Indian technology sector. The purpose of the community is to bring the latest trends and discussions onto a single platform. Our passion for tech drives the free-flowing exchange of ideas and visions from industry leaders and game-changers across India.



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