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Platform Engineering: The Key to Streamlining Product Delivery and Enhancing Customer Experience
Platform Engineering: The Key to Streamlining Product Delivery and Enhancing Customer Experience

April 29, 2024

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Platform Engineering is a crucial concept that helps developers create and deliver value in a more streamlined manner. The philosophy behind it is to create robust platforms that offer self-service tools, services, and other delivery-centric capabilities. This enables developers to concentrate on creating value instead of building enterprise software, leading to faster product delivery, a better developer experience, and the ability to innovate and adapt quickly to changes in direction.

At the heart of Platform Engineering is the promotion of a product mindset within internal platform teams. This mindset encourages the development of platforms as products that meet the specific needs of development teams. It enables an environment where agility, efficiency, and quality are built, providing "golden paths" or "paved roads" for delivery teams. To keep evolving their products, platform teams rely heavily on real user feedback from developers. This feedback loop helps ensure that the platform remains effective, relevant, and user-friendly, reducing cognitive load and freeing up developers to focus on creating value.

Platform Engineering brings an engineering-first approach to improving software delivery, reducing the time between a new idea and that idea reaching customers. Platforms offer a suite of tools, services, and capabilities designed for self-service consumption by developers, eliminating the need for direct intervention by operations teams. This self-service model maximizes developer productivity and streamlines the delivery process, allowing for more rapid iteration and innovation. Flexibility and adaptability are achieved through automation, offering self-service capabilities, and reducing cognitive load. Platforms allow teams to focus on innovation rather than being bogged down by complex infrastructure or redundant processes.

Platform Engineering is fundamental in enhancing Security and Compliance within enterprises by providing a layer of tools and services that embed security capabilities directly into the SDLC. By creating a platform of specialized tools and automation, enterprises can seamlessly integrate security validation and compliance measures into every phase of software development and deployment. This well-established "shift-left" approach ensures that security is not an afterthought but a core component of product development. The use of standardized tools and services across the enterprise allows for a consistent and predictable path to production for development teams. This standardization, coupled with the autonomy granted by self-service models, empowers teams to experiment and iterate rapidly without unnecessary delays.

Platform Engineering supports two types of customers: internal developers and external customers. The first and closest customers of the platform are developers and other internal engineering teams. Platform Engineering works first to enhance and accelerate the developer experience and accelerate the delivery of value. By enabling developers to focus on creating value rather than navigating platform complexities, enterprises can rapidly iterate on customer feedback, continuously improving the customer experience. The adoption of Platform Engineering ensures that products are not only delivered faster but also meet the high standards customers expect. This alignment between rapid delivery and customer needs directly elevates the experience of the product and services being delivered every day.

 


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Ashish Kalvakota
Vice President

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