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Intelligent Automation - Powering end-to-end Business Process Automation at Scale

August 4, 2022 4104 1 Data Science & AI Community

Intelligent Automation - Powering end-to-end Business Process Automation at Scale

Robotic Process Automation (RPA) technologies have evolved, partly due to increasing complexities of business and IT processes and partly owing to newer technology interventions – Artificial Intelligence and Machine Learning being the primaries. Front and back-office delineation is gradually blurring paving the way for a more tightly integrated operations leaderboard.

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The post-pandemic enterprise needs more than just automating parts or functions. Given the high volume of data generated and its unstructured nature, enterprises require application of intelligent techniques that can predict outcomes, recognize patterns, automate customer service, analyse text, images and voice, and hyper-personalize customer offerings. Machine Learning, Computer Vision and NLP when applied to automation, has the potential to revolutionize operational efficiencies, address cost challenges, bring collaboration between physical and digital workforce and expedite digital transformation efforts.

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