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ER&D Playbook - Value Driven Service Delivery

December 8, 2022 26981 2 Engineering Research & Design GCC

ER&D Playbook - Value Driven Service Delivery

India continues to be a dominant player in the global Engineering R&D market. With excellence in service delivery being the cornerstone, Indian ER&D players have moved up the value chain to become innovation and strategic partners to global companies. Over the years, customer expectations from Indian ER&D Players (HQ in the case of GCCs, clients in the case of ESPs) have evolved. In order to stay competitive and address evolving customer expectations, Indian ER&D Players are progressively becoming agile and embracing continuous and incremental innovation, leading to rising demand for cross-skilled and diverse talent. Several initiatives to attract, develop, and retain talent have been undertaken to ensure seamless service delivery. Indian ER&D Players have taken multiple approaches to provide value-driven service delivery.

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Key Findings:

Indian ER&D Players can refer to this Playbook to:

  • Understand the various nuances of service delivery
  • Know how customer expectations are changing in the context of service delivery
  • Explore the best practices related to value-driven service delivery
  • Know about various initiatives taken by ER&D Organizations to deliver value-driven service

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