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How Can the Banking Industry Leverage IVR Services
How Can the Banking Industry Leverage IVR Services

October 18, 2019

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Ever pressed ‘1 for reporting lost card’ or ‘2 to talk to a customer support executive’? Such a simple way to have issues resolved, isn’t it? Yet so powerful in its way of making communication seamless.

With IVR Services, you delight your customers with contextual self-service. In addition, you reduce the AHT i.e. Average Handling Time. Sounds interesting?

Benefits Of Using IVR In Banking

1. Call Routing Made Easy

2. Robust Support During Peak Hours

3. Prioritized Calls

4. Reduced Call Transfer

5. Opening Times Extended

6. Satisfy Customers

You can read more about the benefits at  6 Benefits of Using IVR Services (Interactive Voice Response) In Banking

 


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