Where Technology Leaders unite to rethink their strategies to shape a better future – NASSCOM Technology & Leadership Forum 2022 | nasscom | The Official Community of Indian IT Industry

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Where Technology Leaders unite to rethink their strategies to shape a better future – NASSCOM Technology & Leadership Forum 2022

nasscom Insights

@nasscominsights

February 24, 2022

NTLF Forum 2022 NTLF

310

The 2^nd day of NTLF Started with the conversation between Debjani Ghosh and young achievers- Lakshya Subodh from DPS, Madhay Malik from Jaypee public school , Nandini Raju –CHIREC International school, Nikita Nambiar –Barnard College on skill and future of work

The best part of conversation was there idea to make changes if given choice

Lakshya idea was to increase participation of young people in industry

Nandini wanted to use the sustainable farming methodology

Madhav wants collaborative society in order to deliver change

For Nikita its important to hear the voice for better change.

Second round Started with the conversation between Vishpala Reddy-Philips Indian Subcontinent ,Scott Etheridge –Arise Virtual soloutins,Subbu Iyer-Giggr Technologies, Akila Krishnakumar-Brookfield India REIT

The talked about the reimagining work and work force mix with examples .The key highlight of the conversation were

Importance of optimizing human touch points as technology cannot remove human interaction
Work flexibility becoming mantra for many organizations
Maintain balance between me work and we work is important

This was continued by the thoughts of Sharyn Leaver on workforce for tomorrow.

Her thoughts revolved around :

Focus on automation on argumentation not replacement .By automating manual task workers can better-serve customer ,create and coach team members
Make automation strategy for human involved ,RQ requires: Competence , goodwill and empathy

Discussion was carried forward with the interesting conversation between Srini Krish- Fiserv Global Services, Jeyandran Venugopal -flipkart, Bruce Starnes-Target India on race to personalization at scale

The key highlights of the conversation were:

Companies are focusing upon customer digital expertise, this has happened because of data analytics and new age technology advancements
Harnessing the power of machine learning and Ai hyper personalization in digital banking is elevating customer experience at the premium stage
Personalization is how we try to engage our customers
Ai plays an important role in starting point of personalization it helps in creating personalized model for the customers
Rapid manufacturing technology will get challenge and will be asked to rise up the bar making faster ,trendy and responsible consumer personalization

We also saw an interesting conversation between Akshilesh Ayer-WNS Global Services and Boris Evelson – Forrester who spoke around global data analytic survey report and highlighted below mentioned points

Commission global analytics data study conducted by Forrester on behalf of WNS interviews 450 business stakeholders data analytics senior CXO across the nation. All the firm with the fairly advance data analytics majority has seen measurable and significant benefits. Company seems to be advance along their way of majority journey, organization clearly recognize the importance of data analytics.63 percent recognized that data analytic is strategic enabler, 37 percent of these companies were able to priorities the investment in better data analytics and AI ecosystem.

This was then taken forward by Keshav R. Murugesh-WNS Global Services who highlighted his viewpoints on how Pandemic has highlighted the importance of adaptability. Researcher are able to track individual level behavior and predicts ways in which virus can spread .All this has happened by data analytics which has become far more important in every sphere of live.

#NTLF2022 #NASSCOM_TLF

nasscom Insights

Community by nasscom Insights is focused on building the largest online community catering to the Indian technology sector. The purpose of the community is to bring the latest trends and discussions onto a single platform. Our passion for tech drives the free-flowing exchange of ideas and visions from industry leaders and game-changers across India.