Topics In Demand
Notification
New

No notification found.

Call for Inputs: Consultation Paper on Building Trust in the Open Network for Digital Commerce
Call for Inputs: Consultation Paper on Building Trust in the Open Network for Digital Commerce

September 30, 2022

818

0

Open Network for Digital Commerce (ONDC) has released a consultation paper on ‘Building Trust in the ONDC Network’. The paper seeks responses on the following questions:

  1. Search and discovery
  1. What more can ONDC do to make the process of search and discovery fair for both the buyer and seller?
  2. What is the best way for ONDC to enforce its algorithmic accountability requirements from Buyer Apps?
  3. To what degree of detail should Buyer Apps be required to publish their listing prioritisation algorithms?
  1. Placing an order
  1. What are the considerations in select and order placement that ONDC has not considered?
  2. What are the disclosures, other than prices/ fees/ charges, that are necessary to be made to the buyer?
  3. Which of the proposed measures can be further improved and how?
  1. Fulfilment
  1. What are the concerns around the linked orders and on-network logistics that ONDC should be aware of?
  2. How can both the buyer and seller’s interests be fairly protected in such back-to-back contractual arrangements?
  1. Payment and settlement
  1. What are the issues in the system proposed by ONDC for payments and settlements?
  2. What, if any, are the risks of allowing these intermediaries (reconciliation service providers, settlement agencies) to participate in the process?
  3. How can these risks, if any, be mitigated?
  1. Returns, refunds and cancellations
  1. What, if any, are the gaps or issues in the proposed approach to returns, refunds and cancellations?
  2. What mechanisms can ONDC and Network Participants put in place to avoid issues related to returns, refunds and cancellations from escalating into disputes?
  1. Issue and grievance management
  1. What, if any, are the gaps or issues in the proposed IGM system?
  2. What mechanisms can ONDC and Network Participants put in place to avoid issues from being escalated to disputes in the first place?
  3. What are the challenges in implementing and getting redressal from the system being designed by ONDC?
  1. Other network-wide initiatives
  1. How can ONDC effectively drive the adoption of a common taxonomy?
  2. What systems can be put in place to make the taxonomy extensible and adaptable, and yet stable and reliable?
  3. How can ONDC encourage better catalogue management among sellers?
  4. What mechanisms should be put in place in the scoring and badging system to avoid/remove fake reviews and scores?
  1. Enforcement and compliance
  1. How can ONDC streamline policy compliance monitoring and enforcement without centralising responsibilities and power within itself?
  2. What kinds of data should ONDC publish to cultivate transparency and trust?
  1. Community governance and network evolution
  1. How can ONDC better engage with stakeholders, bearing in mind that it is a small organisation?
  2. What other functions should the User Council perform for greater participation and responsiveness?

The deadline for response to ONDC is October 31, 2022. To enable us to make a timely submission, kindly send your inputs on the questions raised in the consultation paper to garima@nasscom.in by October 20, 2022.


That the contents of third-party articles/blogs published here on the website, and the interpretation of all information in the article/blogs such as data, maps, numbers, opinions etc. displayed in the article/blogs and views or the opinions expressed within the content are solely of the author's; and do not reflect the opinions and beliefs of NASSCOM or its affiliates in any manner. NASSCOM does not take any liability w.r.t. content in any manner and will not be liable in any manner whatsoever for any kind of liability arising out of any act, error or omission. The contents of third-party article/blogs published, are provided solely as convenience; and the presence of these articles/blogs should not, under any circumstances, be considered as an endorsement of the contents by NASSCOM in any manner; and if you chose to access these articles/blogs , you do so at your own risk.


images
Garima Prakash
Manager, Public Policy and Government Affairs

Reach out to me for all things policy about e-commerce, international trade, export controls, start-ups and fintech

© Copyright nasscom. All Rights Reserved.