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Organizational Enablement Framework for Successful GenAI-Driven Transformation in Project Management
Organizational Enablement Framework for Successful GenAI-Driven Transformation in Project Management

June 13, 2024

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There is a strong correlation between organizational enablement and the degree of Generative AI (GenAI) adoption in project management. Organizational enablement refers to the processes, tools, and culture that facilitate the effective implementation and use of new technologies, including GenAI. Creating an organizational enablement framework ensures that the organization is prepared, aligned, and capable of leveraging GenAI technologies effectively. In a recent report titled “First Movers’ Advantage: The Immediate Benefits of Adopting Generative AI For Project Management” published by Project Management Institute it is highlighted that organizations with a clear vision and strategic goals around GenAI have empowered project professionals who lead the way in applying GenAI to their projects. This alignment between organizational goals and GenAI adoption is crucial for achieving transformative outcomes.

As per the report, there are several factors that influence the adoption of GenAI including the following:

  • Industry and Organization Size: Larger organizations and specific industries are more likely to adopt GenAI.
  • Project Professional Engagement: Project professionals at organizations with strong support for GenAI are more engaged and effective in leveraging the technology.

Organizations at different levels of GenAI enablement (Foundational, Intermediate, Advanced, Peak) show varying degrees of mandates for GenAI usage in project management. For example, 62% of organizations at the Peak level have many mandates compared to only 10% at the Foundational level. Organizations with peak enablement are more likely to promote GenAI adoption across the entire organization, while foundational organizations tend to have individual project professionals who independently learn and use GenAI.

Further in the report it is highlighted that the key skills identified as crucial for GenAI usage include the ability to work with data (45%), define task requirements (42%), prompt-writing skills (34%), validating GenAI outputs (30%), programming and logic skills (28%), and understanding LLM and NLP (22%).

Organizational Enablement Framework for driving GenAI-driven transformation in project management involves following several critical components.

  1. Strategic Alignment
    • Align GenAI initiatives with strategic goals and develop a roadmap with KPIs.
  2. Culture of Innovation
    • Encourage experimentation with innovation programs and reward innovative uses of GenAI.
  3. Leadership Support
    • Secure executive sponsorship, provide leadership training, and promote advocacy for GenAI.
  4. Skilled Workforce
    • Offer comprehensive training programs, certifications, and clear career pathways in GenAI.
  5. Robust Technological Infrastructure
    • Invest in data management, scalable cloud resources, and strong cybersecurity measures.
  6. Data-Driven Decision Making
    • Establish data governance, enhance analytics capabilities, and use real-time dashboards.
  7. Effective Change Management
    • Develop a change management plan, engage stakeholders, and implement user adoption strategies.
  8. Collaboration and Communication
    • Form cross-functional teams, establish communication channels, and facilitate knowledge sharing.
  9. Continuous Improvement and Feedback Loops
    • Adopt iterative development, review performance regularly, and implement feedback mechanisms.

Let's look at a classic example of how Genpact (a global professional services and solutions firm having 125,000+ people across more than 30 countries) invests in AI and GenAI training and development within its ecosystem that supports Organizational enablement framework.

  1. Genpact’s AI Academy:
    • Offers structured learning paths and certifications in AI and machine learning, covering topics like natural language processing and predictive analytics.
  2. Partnerships with Leading Institutions:
    • Collaborates with academic institutions like MIT and technology companies like Google Cloud, Microsoft to provide employees with access to advanced AI research and tools.
  3. Continuous Learning Programs:
    • Uses the internal learning platform Genome to offer courses and certifications in AI-related fields, allowing employees to learn at their own pace.
  4. Hands-on Experience through Projects:
    • Engages employees in AI-driven projects across industries, such as implementing AI solutions for fraud detection in financial services, providing practical experience.
  5. Leadership Development Programs:
    • Includes initiatives like “AI for Leaders,” which equips senior leaders with AI knowledge and skills through workshops, seminars, and hands-on sessions.
  6. Internal AI Communities and Forums:
    • Hosts forums and communities like the “AI & Analytics Community” for employees to share insights, discuss AI trends, and collaborate on projects.
  7. Investment in Research and Development:
    • Invests in initiatives like the “AI Innovation Centre,” a place where Genpact's team and its clients can come together to create new business strategies using AI. These centers will allow clients to work closely with Genpact’s team, which has experience in business operations, data analysis, technology, and AI.

Following benefits have been identified as a result of the correlation between organizational enablement and the degree of Generative AI (GenAI) adoption in project management:

  1. Enhanced Efficiency: With organizational support, GenAI can automate routine tasks, streamline processes, and reduce project timelines, leading to increased efficiency.
  2. Improved Decision-Making: GenAI provides data-driven insights and predictive analytics, enabling better-informed decisions and more accurate project planning.
  3. Higher Innovation Levels: An enabled organization fosters a culture of innovation, encouraging the use of GenAI to explore new solutions and methodologies in project management.
  4. Increased Productivity: Proper training and resources allow project professionals to effectively leverage GenAI, boosting overall productivity and project outcomes.
  5. Better Resource Allocation: GenAI can optimize resource management by predicting project needs and adjusting allocations in real-time, ensuring optimal use of resources.
  6. Scalability: With strong organizational support, GenAI tools can be scaled across multiple projects and departments, maximizing their impact and benefits.
  7. Enhanced Collaboration: An enabled organization promotes collaboration across teams, integrating GenAI insights to enhance communication and coordination.
  8. Risk Management: GenAI can identify potential risks and provide early warnings, helping project managers to mitigate issues before they escalate.
  9. Continuous Improvement: The feedback loops and iterative processes supported by an enabled organization allow for continuous refinement and enhancement of GenAI applications in project management.

In summary, organizations that are enabled through a combination of innovative culture, leadership support, robust technological infrastructure, and effective change management practices are more likely to successfully adopt and integrate GenAI into their project management processes. This adoption, in turn, can lead to improved efficiency, better decision-making, and enhanced project outcomes.


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Gaurav Dhooper
Assistant Vice President, PMO

Strategic thinker, seasoned Project/Program management professional, Agile IT Delivery/ PMO Leader, author and a keynote speaker at various global platforms. Areas of interest include Digital Transformation & Strategy, establishing Strategic Partnerships and implementing Agile ways of working. An avid writer and has authored many articles on Digital Transformation, Agile Transformation, Agile Project Management, Scrum, Project Management Offices and Hybrid Project Management. Has been reviewer for PMI’s Standard for Earned Value Management, Standard for Program Management and a book on Agile Contracts. Holds the voluntary positions of President of PMO Global Alliance India Hub and Senior Official of IAPM for Noida. An active volunteer and member of PMI. Works with Genpact as Assistant Vice President, Business Risk Management PMO (Program Management Office).

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