Topics In Demand
Notification
New

No notification found.

Blog
Building the Customer Experience Playbook for BFSI

10th May, 2024

04:57PM to 04:57PM IST

Virtual

+911204990253

22

0

 

Customer Experience (CX), is the sum total of a customer’s overall sentiment of every interaction that they have with your organization. Not only it has a profound impact on how we look at businesses as a whole but also impacts every important metric in the book.


At its core, the CX strategy serves as a framework you can lean on to deliver a positive, meaningful experience across those interactions.

 
Speaker – 
1. Kalpana Ajayan Group Head – Customer Experience @Edelweiss Financial services
2. Rachit Mehra – Senior VP Maxicus  
Moderator – Bhawani Srivastava, senior partner at SalesEdge

Xoxoday

© Copyright nasscom. All Rights Reserved.