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Building the Customer Experience Playbook for BFSI

22nd Nov, 2024

04:25PM to 04:25PM IST

Virtual

+911204990253

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Customer Experience (CX), is the sum total of a customer’s overall sentiment of every interaction that they have with your organization. Not only it has a profound impact on how we look at businesses as a whole but also impacts every important metric in the book.


At its core, the CX strategy serves as a framework you can lean on to deliver a positive, meaningful experience across those interactions.

 
Speaker – 
1. Kalpana Ajayan Group Head – Customer Experience @Edelweiss Financial services
2. Rachit Mehra – Senior VP Maxicus  
Moderator – Bhawani Srivastava, senior partner at SalesEdge

Xoxoday

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