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Improving CSAT in A BPO Contact Center by Integrating Conversational AI with RPA

Data Privacy AI BPM
December 5, 2020 850 0

Imagine a banking BPO getting hundreds of loan applications each day from scores of countries that the bank services worldwide. If humans were to work on this unassisted, it would be inefficient, and error-prone leading to incorre...


Blog

Ransomware and Viruses: Top differences you should know

Data Privacy
October 9, 2020 2978 0

Ransomware and Viruses – both pose a significant threat to your security. They can infect your system, remove files, and cost you a whole lot of money.But, if they do the same thing, then what is the difference? What exactly are t...


Blog

Ransomware – A Painful Extortion

Data Privacy
May 19, 2020 1592 0

The word Ransom refers to a demand made by the abductors for the release of an imprisoned. In some cases, the criminal may not release the person even after getting the money.Similarly, in the cyber world, it’s not guaranteed that...


Blog

Understanding Data and Its Capabilities

Data Privacy
March 2, 2020 297 0

The strong characteristics of Data in today’s world leads us into the tunnel where our information is being used without our consent and we don’t even know by whom! We give out information about our life, personal and ...


Blog

Cyber Security Threats to Look For in 2020

Data Privacy
February 26, 2020 995 0

Cyber Threats to Look For in 2020With the advent of new technologies, the doors of complex cybersecurity challenges have opened. This advancement has provided cyber criminals with thousands of opportunities to exploit and damage a...


Blog

4 P's of DLP (Data Leak Prevention)

Data Privacy
July 10, 2019 758 0

IT security is entering a new phase. According to a recent APWG phishing trends report, in the first quarter of 2019, phishing of SaaS and webmail services surpassed payment services. This is an important inflection point for the ...


Blog

Performance Testing – prevent your site from Crashing this holiday season?

Data Privacy
November 25, 2017 541 0

What did you do to prevent your site from Crashing this holiday season? – The science of improving website conversionImagine about that customer who is navigating a mobile/web app and everything is just running slow. Nothing happe...


Blog

Anomaly and Breach Detection Empowers Cybersecurity Efforts

Data Privacy
November 24, 2017 626 0

Note: To learn more about anomaly and breach detection, watch the author’s presentation in the recorded webinar sponsored by Indegy on November 14, 2017.As discussed in a recent ARC Market Analysis Report, anomaly and breach detec...


Blog

The Cybersecurity Challenge of IT/OT Convergence

Data Privacy
October 13, 2017 540 0

The Industrial Internet of Things has moved beyond the hype, and end users are dealing with the challenges of implementing real-world IIoT technology in their plants. This trend is accelerating the convergence of IT and OT technol...


Blog

Do we need to debate the relative drivers behind ICS Cybersecurity?

Data Privacy
August 4, 2017 499 0

Anyone who has any familiarity with the field of information security has encountered the abbreviation “CIA”, which is short for “Confidentiality, Integrity and Availability.” These are often put forward as the essential drivers b...


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