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Enabling and empowering humans: it is possible to do both
Enabling and empowering humans: it is possible to do both

April 4, 2021

AI

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One promising development has been the emergence of “augmented intelligence”; not yet a household term like AI, it is however gaining acceptance as one approach to integrating people and technology harmoniously.

Augmented Intelligence is not so much a new technology as a way of taming and harnessing AI, and freeing up bandwidth for human creativity and innovation. Augmented Intelligence (humans plus technology) will help design and redesign jobs to improve employee happiness, efficiency and safety.

One of Britannica’s visions is to transform learning inside and outside classrooms by inspiring curiosity and instilling the joy of learning. Teachers – who are key enablers in realising this vision – spend a significant amount of time preparing for class, asserting control and marking assignments. While these activities are necessary, they don’t do enough to unleash student potential.

Let’s assume it takes five minutes for a teacher to mark one assignment, and there are 20 kids in his class; that’s one hour 40 minutes of work. But what if technology could not only do the marking but also provide rich insights?

Take this particular case: you and I take the same quiz of 10 questions – you get all 10 answers right, and I do too. Just based on that data, the two of us are comparable. What if you answered those 10 questions in five minutes, and I took 20 minutes? That data suggests you understand the concepts better than I do.

Or what if I got nine questions right in eight minutes, but then spent 12 minutes on just one of them? It’s worthwhile for the teacher to know that I struggled so much with one of the questions.

With rich insights such as these – which could have only been garnered via technology – teachers will be able to adopt an outcome-oriented, personalised approach to teaching. Students will benefit from more individualised attention regarding their learning and wellness; the most exciting and fulfilling parts of a teacher’s job.

Augmented Intelligence is currently being applied to medicine, pharmacology and sales, among other fields. In a number of areas, it is expected to create more jobs than it will eliminate.

If we control it well, technology can make our lives easier by building convenience and amplifying our cognitive capabilities. Medical procedures will become less invasive; utilities in our homes will genuflect to our voice commands or read into our unstated preferences; and our cars will navigate all by themselves.

AI holds the key to a better future for humankind because it aims to develop systems that make humans better, not obsolete.

That said, it will take concerted efforts on many levels to achieve this goal. These include changes in individual attitudes, business planning, sensible public policies and candid public discourse. Let’s foster a human-centric technology mindset and rally organisations to keep people in the driver’s seat and not lose our human edge.

Source: Karthik Krishnan, Global CEO, Britannica Group/The Print


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NatashaSharma

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