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The Logical Evolution. Traditional AI -> Gen AI -> Agentic AI
The Logical Evolution. Traditional AI -> Gen AI -> Agentic AI

August 14, 2025

AI

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The evolution from Traditional AI to Gen AI and now to Agentic AI marks a significant progression in Tech automation for organizations. The gradual adoption of these technologies is crucial, emphasizing the importance of a strong business case before radical implementation. This approach not only ensures relevance but also paves the way for successful Change management, facilitating employee learning and development.

We started with designing the most effective SQL based solutions for Complex Reconciliations, to Robotics Automation for high Volume, Repeatable transactions, to Platforms implementation and Integration for End to end Business Impact.

Traditional AI came for the extreme help in solutions like reducing the Process exceptions. We used these extensively in Invoice Indexing and Posting, Duplicate Invoices management, Semantics diagnosis, Complex Web scrapping and Gamification based learning solutions.

We had a natural shift to Gen AI, looking for solutions to the problems like Code design efficiency, Complex Multi input data reconciliations(Excel, Portals,
Share point, Box, Legacy systems..etc..), Content summarization and Content
management.

And we evolved over this Maturity Continuum to Agentic AI, solving for setting up efficient and effective Customer contact centres. AI Agent Assist, to better manage information from multiple sources and address Customer call. With the AI guided, best next action available to the associate to achieve superlative CX.

Deploying agentic AI is not a plug-and-play solution—it’s a long-term commitment that requires robust infrastructure, interoperable data ecosystems, and deep integration across functions. Beyond technology, it demands a full rethinking of accountability, ethics, and governance. Leaders need to invest in
operating-model redesigns, build new talent archetypes, and establish trust
mechanisms that enable humans and AI to collaborate safely and effectively at
scale.

Keen to hear, how does your Digital Maturity Continuum look like..

hashtag#Digitaltransformation hashtag#AIML hashtag#AgenticAI hashtag#Transformation


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Ex Ernst Young l Genpact | IBM l WNS - P&L Management, Quality Assurance, & Digital Transformation. Consulting, BPOs & GCCs



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