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BPM Trends- Building BPM capabilities for digital workplaces

August 9, 2019

BPM

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Processes are the lifeblood of any business. Recognising this, leading enterprises have leveraged well desgined processes towards better decision making to gain sustainable competitive advantage in the market.

The evolution of Business Process Management (BPM) over the years has been driven by changes in business needs, customer expectations, and enterprise technology innovations. Today, the transformation to a digital workplace has accelerated the pace thanks to technologies like cloud, robotic process automation (RPA) and Artificial Intelligence (AI).

No more is it restricted to automation of repetitive activities. The scope of BPM now encompasses digitization of end to end processes with intelligent decision making in real-time. This helps exapand the benefits from efficiency to innovation as it frees up the workforce from driving cost and time optimization to focus on maximizing customer experience.

Watch out for these trends…

Artificial Intelligence (AI) going mainstream

AI is making BPM capable of intelligent decision making as it constantly assesses information to anticipate the future and propose information-driven enhancements to operational execution. Watch out for increasing number of BPM merchants adopting ML and AI capabilities for predictive analytics proactive application behaviour.

Robotic Process Automation (RPA) hype on the wane

RPA has been instrumental in automating large volume, highly repetitive, and scripted processes. That may not be enough in the context of rapid environmental and customer expectation changes where the focus is on delivering exceptional experiences. It’s likely to continue as a steady support role to the BPM ecosystem.

Mobile Business Process Management (MBPM) to drive growth

Any time – any place – any device data is the buzzword in enterprise solutions. The proliferation of connected mobile devices and cloud solutions is being leveraged to enhance workforce collaboration, scalability, process integration and data networking.

Adaptive Case Management (ACM) solutions growing in importance

With the increase in complexity of administrative environments, it’s often difficult to have totally predicable processes. ACM provides flexibility to incorporate ongoing changes in procedures and work environments, which will increasingly become a core feature of automation platforms.

No-Code / Low Code platform demand to increase

Enterprises will increasingly demand solutions which require no or low programming skills. Empowered workforces without coding skills will need drag and drop feature enabled platforms to build applications quickly. This will be at the core of distributed and connected agile workforces.

Without outstanding BPM software powering processes, it’s hard to take advantage of the many adjunct technologies that are poised to improve business processes. It is important for enterprises to strategise for the agile future and for BPM vendors to integrate features offered by new technologies in their systems in order to make them more scalable.

Read More:

https://www.cisin.com/coffee-break/technology/what-are-the-top-5-business-process-management-bpm-trends-for-2019.html

https://solutionsreview.com/business-process-management/rising-adoption-of-enterprise-mobility-will-drive-the-mobile-business-process-management-market-during-2019-2025/

 

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