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BPM: The Age of Transformation and Reimagining Services

BPM: The Age of Transformation and Reimagining Services

Digital Transformation AI BPM
March 24, 2025 11 0

Introduction Business Process Management (BPM) has transcended its traditional role of streamlining operations and reducing costs. In today's digital-first world, BPM is evolving into a strategic driver of business transformation...


How People, Process, and Tech Supercharge Productivity in GBS Success?

How People, Process, and Tech Supercharge Productivity in GBS Success?

BPM GCC
March 20, 2025 10 0

Digital transformation has changed the course of business as we know it and it continues to reinvent many industries. For a business to stay competitive, it needs to embrace new technologies and adapt its processes. A Statista stu...


From Back Office to Power Player: The Explosive Evolution of GBS

From Back Office to Power Player: The Explosive Evolution of GBS

BPM
March 17, 2025 22 0

Conceptualized and created in the early 1990s, Global Business Services (GBS) was mainly tasked with focusing on centralizing transactional operations, especially for HR and finance. The service shot into prominence during the pan...


Technology Sector in India: Strategic Review - 2025

Technology Sector in India: Strategic Review - 2025

BPM AI Engineering Research & Design Industry Trends GCC IT Services NTLF Product/Startups Talent & Skills Future of work nasscom insights
February 24, 2025 2177 1

The theme of this year’s nasscom Strategic Review report is “Beyond Disruption: Staying Future-Ready Today” which focuses on the Indian tech industry’s strengthening position as a global technology and innovation hub, reflected in...


Measuring the Impact of Emerging Tech: A Deep Dive into ROI Strategies

Measuring the Impact of Emerging Tech: A Deep Dive into ROI Strategies

Data Science & AI Community BPM
January 17, 2025 53 0

The advent of Generative AI, Quantum Computing, and Edge Computing marks a new chapter in technology's evolution, offering organizations unprecedented capabilities to innovate, optimize, and scale. While the potential of these tec...


Future Outlook: Transformations in the Call Center Industry

Future Outlook: Transformations in the Call Center Industry

BPM BFSI
January 16, 2025 47 0

According to Future Market Insights, the call centre market reached a value of US$ 11.54 billion in 2025 and surpass US$ 25.5 billion in 2029. This is  21.92% CAGR between 2025 and 2029. What Will Drive This Growth? ...


Make Staff Scheduling Easier and Accurate With Intraday Management

Make Staff Scheduling Easier and Accurate With Intraday Management

BPM
December 30, 2024 29 0

  As any organization knows, forecasting and scheduling are crucial to its operations. Schedules are often created months in advance and distributed to the team weeks before they are required. This includes staff...


Leveraging Automation to Improve Back-Office Operations: A ProHance Case Study

Leveraging Automation to Improve Back-Office Operations: A ProHance Case Study

BPM
December 20, 2024 19 0

  Back-office operations are not visible to most customers, but they are the magic that happens behind the scenes, keeping the organization operating smoothly. However, back offices continue to be plagued by challenges, su...


4 Tried and Tested Cost Optimization Strategies For Your Business

4 Tried and Tested Cost Optimization Strategies For Your Business

Analytics Future of work BPM
December 18, 2024 30 0

  Organizations and managers have always struggled with long-term cost optimization. Various practices like Kaizen, time and material contracts, offshoring, and activity-based costing have been explored. The goal each time...


Address Inefficiencies in Global Capability Centers with Workflow Automation

Address Inefficiencies in Global Capability Centers with Workflow Automation

Analytics GCC Future of work BPM
December 12, 2024 73 0

  Digital transformation is the buzzword today and every organization is looking for innovative strategies to beat competition and stay ahead in the game. Furthermore, business leaders, investors and regulators are calling...


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