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How Haptik’s chatbot is fighting COVID-19 misinformation

History has witnessed many instances where the darkest hours have inspired the brightest ideas out of people. Thirty-four-year-old Aakrit Vaish, CEO and co-founder of Haptik, an enterprise conversational Al platform, would surely agree to this. After all, his WhatsApp chatbot—MyGov Corona Helpdesk— is helping millions in the country to address queries around the novel coronavirus outbreak which in a way has brought the world to a standstill. The chatbot powered by AI has come at a time when misinformation regarding the virus is spreading like wildfire.

“We understand the severity of the situation and the idea for the Coronavirus chatbot germinated as a medium to tackle misinformation,” says Vaish. “The ‘MyGov Corona Helpdesk’ has been engineered to fight rumours, educate the masses and bring a sense of calm to the current chaos-like situation. We are committed to assisting the government with all our possible strengths and resources and hope that this chatbot can help the GoI spread the right information across the nation.”

History has witnessed many instances where the darkest hours have inspired the brightest ideas out of people. Thirty-four-year-old Aakrit Vaish, CEO and co-founder of Haptik, an enterprise conversational Al platform, would surely agree to this… Read more

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