The COVID-19 pandemic is the defining global health crisis of our time and the greatest global humanitarian challenge the world has faced since World War II. It has entailed business disruption like never before and affected hundreds of thousands of people across several countries globally. In fact, it is becoming increasingly clear that our era will witness a dramatic restructuring of our traditional economic and business order as we seek to find the “next normal.”
The Indian technology industry has demonstrated remarkable agility and resilience in responding to the crises; ensuring business continuity for all global clients while prioritizing safety of its professionals. This document summarizes various efforts taken by the Industry, the overwhelming feedback across global clients, and the critical support provided by the Government. We also discuss the critical role of tech workers; the “essential services” they are providing in combating the current COVID-19 pandemic, akin to healthcare workers; and company examples of leveraging technology expertise to help alleviate the crisis impact.