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Bringing Data Science and AI Into the BFSI Sector
Bringing Data Science and AI Into the BFSI Sector

September 12, 2022

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Introduction

Data Science is assisting the banking sector to become wiser in dealing with the numerous difficulties it encounters today. While basic reporting and descriptive analytics remain essential for banks, predictive and prescriptive analytics increasingly generate strong insights, resulting in considerable value addition.

Data Science and Machine learning is rapidly being used to run bank operations, although adoption of these new technologies is not ubiquitous across other departments. The path to complete machine learning adoption to tackle difficult business problems in banking is plagued with technological and organizational hurdles.

Furthermore, banks today create massive amounts of internal data (client accounts, credit scoring, payments, assets, and so on). They must now comprehend how it relates to external data (interest rates, macroeconomic variables, and customer preferences). The rate at which this data is generated is likewise expanding rapidly. This is exacerbated by the proliferation of non-traditional or digital touch-points, including ATMs, the Internet, IVR systems, social media, and smartphones.

The growth in data volume, velocity, and diversity requires banks to use sophisticated analytics to make sense of massive and complicated data sources and make near real-time decisions to remain competitive.

The following are some of the most popular applications of Data Science and AI in the field of BFSI:

  • Detection of Fraud

Machine learning is critical for successfully identifying and preventing credit card, accounting, and insurance fraud. Proactive fraud detection in banking is critical for ensuring the safety of consumers and workers. The sooner a bank identifies fraud, the sooner it may limit account activity to reduce losses. Banks can obtain the necessary protection and prevent large losses by using various fraud detection techniques.

  • Customer segmentation 

Customer segmentation refers to the separation of groups of consumers based on their behavior (for behavioral division) or specified features (for example, region, age, income). In Data Science, an array of tools such as clustering, decision trees, and logistic regression help to understand the client lifetime value (CLV) of each customer segment.

  • Risk Modeling 

Risk modeling is a top focus for investment banks since it helps to control financial activity and is crucial for pricing financial products. Investment banking assesses a company's worth to raise funds for corporate finance, enable mergers and acquisitions, carry out corporate restructuring or reorganizations, and make investments.

As a result, risk modeling is particularly important for banks and is best assessed with more information and data science techniques on hand. Now, using the power of Big Data, industry innovators are harnessing new technologies for effective risk modeling and, as a result, smarter data-driven choices.

  • Customer Support

 The bank has built a strong client care structure and, with the help of data science, has access to all sensitive customer data and investment patterns and cycles. Following that, it examines what plans the consumer has and what credits he does not have. It will now present clients with offers that are relevant to them.

  • Future value estimation

Customer lifetime value or CLV predicts the value an organization will gain from a client throughout their relationship. The significance of this metric is rapidly increasing since it aids in developing and maintaining favourable connections with chosen consumers, which leads to increased profitability and business expansion.

For banks, finding and keeping lucrative clients is a never-ending problem. Banks now require a 360-degree perspective of each consumer to focus their resources due to increased competition optimally. Here is where data science is useful. The usage of various banking goods and services, their volume and profitability, and other customer factors, including geographic, demographic, and market data, must be considered. 

You should now realize the various benefits that the BFSI Industry has reaped from the incorporation of data science and AI.

 


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