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Telecom companies driving competitive edge using AI

January 22, 2018 458 0 AI

Telecom companies driving competitive edge using AI

2The telecom industry has undergone a radical transformation in the last few years. Digitization has shifted the competitive boundaries in this sector with voice and messaging businesses experiencing a downward spiral due to the frantic use of social media channels as a medium of communication. Digital and new age technologies have also presented a plethora of opportunities for telecom companies to rebuild their market positions, and re-engineer their existing business processes and products to delight customers. Adopting newer technologies can create strong competitive advantage for telecom companies, while improving customer engagement.With increasing unpredictability in the market, magnitude of the competition and ever-changing customer expectations, organizations need to renovate, innovate and evolve much faster than the market to stay relevant. Several leading industry influencers, analysts and futurists have reaffirmed that AI can help an organization endure the storm of changes in the ecosystem.


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