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Data-Driven Efficiency: Powering Sustainable Growth in GBS Organizations
Data-Driven Efficiency: Powering Sustainable Growth in GBS Organizations

September 27, 2024

GCC

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Global Business Services (GBS) are evolving rapidly, from cost-saving units to strategic value drivers for organizations. As GBS leaders navigate the complexities of digital transformation, talent retention, and process optimization, one factor has emerged as critical: productivity.

The Need for Sustainable Productivity in GBS

Today, GBS organizations must balance cost efficiency with innovation. As economic pressures rise, boosting productivity has become more than a necessity—it is a strategic imperative. However, simply pushing employees for longer hours is not sustainable. Research shows that productivity drops by 15% after an 8-hour workday, highlighting the need for smarter, more data-driven interventions.

Data-Driven Interventions for Lasting Impact

Successful GBS organizations use data to pinpoint inefficiencies and implement targeted solutions. By gaining real-time visibility into operations, GBS leaders can identify quick wins, such as optimizing resource allocation and improving process flows. This approach not only boosts short-term productivity but also fosters a culture of continuous improvement. Organizations early in their productivity journey have reported up to a 20% improvement, while mature GBS can maintain near-perfect quality levels and exceed productivity targets over time.

Achieving Long-Term Growth through Strategic Focus

To truly unlock productivity, GBS organizations need to move beyond traditional metrics and focus on outcomes that deliver long-term value. This requires integrating people, processes, and technology. By prioritizing innovation and building a culture of continuous improvement, GBS can drive transformation and contribute significantly to organizational growth.

GBS organizations must adopt a holistic, data-driven approach to productivity, integrating people, processes, and technology to stay competitive. By focusing on sustainable productivity, GBS can transform into strategic value centers, driving long-term growth and innovation.

 


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Founded in 2002, Zinnov is a leading global management consulting and strategy advisory firm, with a presence in 10 global locations. Over the last 22 years, Zinnov has partnered with Global Enterprises and Fortune 2000 companies across their value creation journeys to develop actionable insights – across revenue, talent, innovation, scale, and optimization. Zinnov enables companies to develop and optimize a global engineering footprint through center setups, technology and functional Centers of Excellence (COEs), portfolio optimization, partnerships, and real-time data/ insights – through its unique GCC Accelerator Platform (GAP) offering. This multi-lever approach helps Zinnov’s clients achieve higher R&D efficiencies, innovation, and productivity via an immersive and highly networked model. Zinnov’s expertise also includes advising global PE firms in asset shortlisting, target evaluation, due diligence, and value creation for their portfolio companies through a globalization lens.

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