NASSCOM-DARPG Workshop for NESDA – strengthening the foundation of e-governance in India

NASSCOM is the knowledge partner for National eGovernance Service Delivery Assessment (NESDA) of States and Central Ministries, an initiative lead by Department of Administrative Reforms and Public Grievances (DARPG) to assess States and Union Territories, on their efficiency in public service delivery to all strata of population in the country.

NESDA is a step towards strengthening the foundation of e-governance in India; a diagnostic analysis to give states/ UTs a comprehensive view of the effectiveness of their respective public service delivery model and what best practices they can follow to raise their eGovernance quotient. The assessment comprises a well-designed framework for States & Union Territories to evaluate public services provided to Citizens (G2C), Business groups (G2B) and Government departments (G2G) under 6 major focus sectors- Finance, Health, Social Welfare, Education, Labour & Employment and Environment.

The Methodology would cover three broad areas:

  • Services & Portal Assessment – Service websites (URLs) would be assessed on parameters listed previously to measure service level maturity & performance of services offered.
  • Citizen Survey – to measure / validate the benefits of eGovernance services offered by the States.
  • Benchmarking – Case studies would highlight best practices based on evaluation areas, mostly used service, transactional service level maturity categories etc.

As an initial move to empanel States/UTs for the assessment study, NASSCOM in association with DARPG organized a sensitization workshop on 24th August 2018 in Delhi.


The workshop emphasized the objectives and key goals to achieve through NESDA, its overall approach & methodology and witnessed participation of 21 States, comprising of IT Secretaries/ Administrative Reforms Secretaries/ Principal Secretaries and other high ranking officials.


The opening sessions were led by Secretary, Department of Administrative Reforms & Public Grievances and Sangeeta Gupta, Senior Vice President – NASSCOM. A huge success, it catalysed mining of valuable feedback from state/UT officials on further refinement of the assessment framework.


NASSCOM along with its research partner- KPMG will complete the assessment and submit the findings to the government by Jan 2019.

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