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Customer Contact Week - Future of The Contact Center

3rd Dec, 2020

06:00AM to 06:30AM IST

Virtual

+911204990253

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Presenter: Jafar Sayed, Chief Growth Officer, Uniphore

Co-presenter: Ashish Bisaria, EVP and Global Head of Customer Experience, Firstsource Solutions

 

Automating Customer Conversations is your key to success in 2021 

This year brought on new challenges and saw massive shifts in societal and consumer behavior.  Given global challenges throughout 2020, businesses increasingly rely on contact centers to drive engagements through conversations with customers.

Come and listen to a thought-provoking yet practical session which addresses the current realities of ultra-high customer expectations along with the relentless need to digitize and transform your business.  In this session, you will:

  • Gain perspective from contact center innovators on how technology and people can come together to deliver transformative CX through the automation of conversations.
  • Better understand ROI calculations to help move projects along.
  • Dive into several essential use cases for automation that will help your business thrive in 2021.
  • Learn from both technology and business leaders how your contact center can drive digital transformation.

You won’t want to miss this session.

Uniphore

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