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Design thinking and customer experience in projects to increase revenue & profits

23rd Dec, 2020

05:00PM to 06:00PM IST

Virtual

+911204990253

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Whizible-Webinar-Design Thinking

Design thinking has a human-centered core. It encourages organizations to focus on the people they’re creating for, which leads to better products, services, and internal processes. Happy customers lead to greater brand loyalty, increased sales and more profit, the need of every business. Every touch-point in a Customer’s Experience & Design Thinking shapes customer sentiment. It is important to build a remarkable experience for customers to build loyalty for the brand. Higher brand loyalty increases their chances of choosing your brand over your competition. In this webinar, we’ll understand the Customer Needs, Demands, Expectations & Behaviour, and Digital Capabilities to enhance the overall Customer Experience across all industries.

Ms. Neha Modgil, Global Design Head & UX Mentor, TECHVED Consulting in conversation with Sanjeevani Sathe, VP Inbound & Content, Whizible.

Smilese

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