Topics In Demand
Notification
New

No notification found.

Exceeding Customer Expectations with Cisco Contact Center and Google CCAI
Exceeding Customer Expectations with Cisco Contact Center and Google CCAI

8th Dec, 2021

10:00AM to 11:00AM IST

Virtual

29

0

AI-enabled conversational agents are expected to handle 20% of all customer service requests by 2022. AI is revamping and helping redefine customer experience with an array of new tools and technologies that can boost agent engagement, retention, customer loyalty, revenue, and profit.

Cisco, Google, and Servion have partnered to provide an integrated platform to quickly design & deliver AI solutions that orchestrate intelligent and contextualized workflows across any channel to provide exceptional customer experience.

JOIN OUR WEBINAR AND TRANSFORM YOUR CONTACT CENTER WITH AI!

Speakers

  • Dave Michaels (Lead Analyst at TalkingPointz.com)
  • Kumaran Ponnambalam (AI Architect at Cisco)

Key takeaways:

  • How to unlock the transformational power of Google AI in the Contact Center
  • How AI orchestration in Cisco helps to build journeys that can be quickly automated & applied across any channel
  • How does AI assist agents in transcribing real-time conversations, understanding customer context, detecting sentiment & providing expert assistance in handling complex queries
  • What are Cisco and Google doing together to bring the next generation Contact Center AI capabilities to the market

REGISTER NOW

 

For more than 25 years, Servion has been trusted by customer-centric brands for architecting, implementing, and managing Contact Centers and Customer Experience (CX) solutions. Servion delivers complete solutions for businesses to innovate in providing digital experiences using the best available technologies while maximizing their existing investments.

© Copyright nasscom. All Rights Reserved.