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Lunch & Learn Workshop: Enhance Employee and Customer Experience with Artificial Intelligence
Lunch & Learn Workshop: Enhance Employee and Customer Experience with Artificial Intelligence

17th Mar, 2022

09:00PM to 10:00PM IST

Virtual

23

0

By 2030, 70% of companies will have adopted some form of AI, and a majority of enterprises will be using a full range of AI technology (McKinsey). Customer service is consistently 1 of the top 3 AI-driven use cases across all industries. Genesys and Servion have partnered to help enterprises leverage existing customer service data across channels by extracting valuable insights and providing personalized customer experiences at scale.

Discussion topics include:

  • CX challenges, digital adoption, the growing importance of employee and agent experience, personalization, and driving innovation with Artificial Intelligence (AI) solutions
  • An in-depth overview and demo of Genesys AI portfolio and how it can help improve employee and customer experiences
  • Q&A session with our CX experts

Speaker

  • Larry Hitchcock - Associate Vice President, Chief Solutions Architect, Genesys & Google CCAI Practice Leader at Servion
  • Rahul A. Garg - VP, Product, Self-Service & Core AI, Genesys

For more than 25 years, Servion has been trusted by customer-centric brands for architecting, implementing, and managing Contact Centers and Customer Experience (CX) solutions. Servion delivers complete solutions for businesses to innovate in providing digital experiences using the best available technologies while maximizing their existing investments.

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