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Robotics Process Automation in Healthcare and its Use Cases
Robotics Process Automation in Healthcare and its Use Cases

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Robotics Process Automation in Healthcare and its Use Cases

 

About Healthcare

Healthcare providers contain multiple burdensome tasks and strict regulations that require a substantial amount of resource allocation, such as claims management and patient scheduling. This leads to inefficiencies, high costs of operations, and slow processes.

List of services provide by healthcare

  • Manage and schedule patient appointments
  • Billing and Claim processing
  • The document digitization process
  • Records management
  • Customer service and remote care

Healthcare Facing Issues to Provide Services Manually

The healthcare industry of today is overburdened by high costs, incredibly high volume and stringent regulations. These pressures can challenge the quality and urgency of patient care.

Eighty percent of healthcare providers still use paper and manual processes for patient scheduling & registration, claim management & billing and others resulting in slower, non-accurate and less successful process.

 

Robotics Process Automation (RPA) Can be Used in Healthcare

In healthcare organizations, many repetitive processes and decisions rely on the availability of accurate data. For example, patient onboarding and follow-ups, medical billing, and

claims processing is some of the repetitive tasks that are common across all healthcare organizations.

These are among the factors that create the perfect environment for robotic process automation (RPA) to increase efficiency, reduce costs and improve the patient experience.

What is Robotics Process Automation (RPA)?

RPA is a technology that allows us to automate routine, repetitive tasks. RPA uses “bots” to capture and process data according to predefined rules. 

RPA is becoming increasingly popular because it minimizes the amount of time spent on simple, repetitive tasks. Therefore, it helps to reduce labour costs while simultaneously allowing team members to focus on value-added tasks.

 

 

 

General Benefits Associated with RPA

Most experts in this field would agree that this technology can provide at least the following seven benefits.

 

REDUCED COSTS

Clearly, one of the technology’s biggest benefits is reduced costs. The use of bots helps to reduce the costs of expensive human labor which otherwise would be necessary to perform the same tasks. Equally important, this labor can be re-allocated to performing tasks requiring human analytical skills, helping to mitigate potential labor shortages.

 

IMPROVED ACCURACY

By removing the opportunity for human error at the transactional level, we should expect near 100% accuracy in these processes. Of course, this assumes that the logic embedded in the bots is accurate. Therefore, great care must be taken during testing and deployment phases or coding mistakes could compromise accuracy.

 

TEAM MEMBER ENGAGEMENT

In RPA environments, team members are no longer performing rote tasks manually – tasks that some consider to be boring. Instead, bots are used for this function and team members can focus on tasks they consider the be more challenging. As a result, team members are often more engaged and stimulated to achieve peak performance.

 

REDUCED PROCESSING TIMES

Let’s face it – computers can often work faster than humans. This is almost certainly the case when considering the type of tasks that could benefit from RPA. Accordingly, implementing this tool can reduce the amount of time it takes to process transactions, tasks, and events in an organization.

 

Benefits of Robotic Process Automation in healthcare

Robotic process automation is a viable solution for healthcare organizations looking to serve more patients and improve patient outcomes without significant expenditures or friction on workers’ part. Below you will find a summary of RPA benefits in healthcare –

  • We can reduce healthcare administration costs by automating repetitive manual tasks that are time- and resource-intensive.
  • With RPA solutions, medical organizations can facilitate processes without increasing labour costs, which account for 60% of hospital operating expenses
  • By assigning monotonous tasks to robots, healthcare organizations can reduce human errors stemming from manual data entry
  • RPA bots are low-cost and easy to implement, requiring no extensive software customization
  • We can improve productivity of healthcare staff by automating tasks that don’t require human intelligence or thought, freeing up resources to focus on more complex activities.

 

Hospital uses RPA to reduce costs, increase process efficiency, and improve the patient experience

There are so many uses for RPA in healthcare. Here we are focusing on one of the most popular services – Claims Management Process.

Claims Management Processes involves several manual tasks that are time-consuming and demand accuracy to ensure quality patient care.

Using RPA, Hospital provider can reduce the manual dependency of this process, which in turn reduces the risk of human error and increases accuracy, thereby reducing costs.

Nearly everyone has at least some amount of medical insurance; making claims is a complex procedure that involves entering data, processing, and evaluating it, handling appeals, and so on. RPA, using bots and AI technology, is used to manage claims processing workflows. This includes denials communication and resubmission, and revenue and cost predictions based on history. Revenue collections are also automated with a workflow that helps to recover funds without repetitive manual intervention.

Conclusion – By using Robotic process automation in healthcare can simplify the complex activity of managing claims processes and other processes.

Author Details:

Shekhar Kumar, currently works with Version1 as a Senior .Net Developer.  Shekar Kumar comes with total of 10+ yrs. of experience in software development using Microsoft technologies.

Shekar Kumar comes with rich Healthcare domain experience and his previous stint has been with leading healthcare services – Omega Healthcare Services Pvt. Ltd.

Shekar Kumar have developed a Robotic Process Automation tool to automate web, window and Citrix based system.

While Automation, Shekar had come up with few core ideas and benefits about RPA, which can help people in the same domain and thus sharing the same with everyone.

 


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