Cloud adoption framework for successful digital transformation

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Cloud adoption framework for successful digital transformation

Chetan Walia

@chetanwalia

August 2, 2022

Cloud Computing

463

Cloud adoption framework for successful digital transformation

Framework required to help clients build, migrate, modernize, operate, expand, and optimize their applications, infrastructure, data, and analytics in the Cloud. Technology upgrades are only one aspect of the business value equation, but delivering the right value is the key. Hence, we need to consider all aspects like people, process, and technology in our framework.

Digital Transformation requires industry leaders to rethink their business priorities, strategies, and operations to ensure continued success and value-based delivery. Some of the key drivers are listed below:

Reduce customer churn, Increase New customer acquisition, Increase ARPU, Customer delight, Growth in Value-added services, Cost transformation, Reduce operation costs (OPEX), Improve time to market, Improve Customer Experience, Business consolidation, Operational efficiencies, and Modernization

The cloud adoption framework for successful digital transformation talks about the capability maturity model for cloud adoption and covers key aspects and their maturity levels to achieve desired business value.

Focus Area		Maturity Level			Value Delivered
Focus Area		1	2	3	Value Delivered
People, Process and Knowledge	Team	Cross-functional teams	DevOps	DevSecOps/SRE	End-to-end accountability
	Processes	Agile	Design thinking/process blueprint	Process automation
	FinOps	Workload cost predictability	Cost Optimization	Cloud ROI
Technology - Design Maturity	Architecture	Client Server	Microservices / Multi-Cloud	Cloud-native or Cloud Agnostic	Zero-touch operations
	Operations and Monitoring	Alerting and Monitoring	Self-healing, and Preventive AI/ML	Data insights on cloud
	Delivery	Periodic Release	CI/CD Automation workflow	Complete Automation
	Provisioning	Scripted	Infrastructure as a code	Shift left -- Optimization
	Site Reliability Engineering	Service availability	Scalability and reliability	Performance Matrix
	Security and Compliance	Control the Access, Protect the Data, and Secure the network	Monitor the Env.	Security by Design

Play Book for Cloud adoption framework for successful digital transformation:

Align your reason and key principles: Analyze how digital transformation adds value to your business. Figure out your business strategy (phase-wise approach) before you invest in anything.
Be prepared for a cultural shift: Digital transformation must put people at the center as it's not just a technology adoption.
Identify the current and future state of your organization's maturity in terms of People, Process and Knowledge, and Technical Design Maturity. Phase-wise plan to upgrade one or more components to achieve End-to-end accountability with Zero-touch operations on Cloud.
CAPEX / OPEX Model with the ROI needs to be well defined and accordingly, the transformation approach should be finalized (cap and grow, evaluation, and revolution).
Partner with both internal and external experts: Do more and do it faster with partners that share your vision. Leverage insider knowledge about what works and what doesn’t in their domain.
Get feedback and adjust: Need to design the customer experience from the outside in by obtaining extensive and in-depth input from the customers and other stakeholders.
Embrace New Ways to Improve: Bring start-up culture for agile decision-making, rapid prototyping, and flat structures.
Recognize employees’ fear of being replaced. Success would be difficult when employees perceive DT as a risk to their jobs.
Building capabilities for the workforce of the future (Train and upskill your workforce).
Improve design maturity: Invest in technology solutions that will scale with your long-term goals.

Companies worldwide use technologies to reach consumers at their doorsteps to stay competitive during these uncertain times. Similarly, consumers have shifted towards online channels and your competition is just a click away. To succeed in a digital transformation that provides value to end customers, we need more resilient systems that support the new normal and cloud adoption at a faster pace.

#cloud #cloudnative #cloudcomputing #technology

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Chetan Walia

Head - Hybrid Cloud Solutions & Presales

Proven record of managing complex Cloud Migration and Digital Transformation projects (over USD 100 mn) entailing successful pre-sales, delivery, and operation of the large-scale mission-critical production systems (some with over 30 million subscribers). Visionary leader offering over 24 years of rich experience in Enterprise Architecture, Program Management, Consulting, and Cloud Computing across the Telecom domain and Managed Services engagements.