Trust and Transformation on Cloud

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Trust and Transformation on Cloud

Tata Consultancy Services

@TataConsultancyServices

August 25, 2021

Cloud Computing

680

The next-gen enterprise will be characterized by its effective use of the latest technologies delivered on the cloud to fuel business agility, data-driven decision-making, as well as improved customer and employee experiences. Though most enterprises have now embarked on their journey to cloud, only a handful have realized cloud’s full potential in transforming their businesses. Cloud adoption has risen during the recent pandemic, thanks to two key drivers. First, organizations need to build resiliency and future-proof their businesses to protect against unforeseen risks. Second, many companies are accelerating their digital and cloud adoption programs to drive innovation, boost efficiency, foster growth and unlock future business opportunities. The common goal: a purpose-driven, faster path to value in a hyper-secure environment. All at a time when more and more enterprises are coming to recognize that isolated or tactical approaches to cloud adoption will delay realization of value and create glaring gaps in fulfillment of their vision.

TCS believes cloud is the unifying digital fabric that helps organizations deliver sustainable, purpose-driven value. It can be a catalyst for business transformation, enabling an intelligent, resilient and secure enterprise by connecting the dots between end-to-end data, innovative talent, business applications and artificial intelligence across the ecosystem. This lays the foundation for a 360-degree approach to drive greater scalability and transparency for business operations, data privacy and security. Enhanced transparency helps to create a more trusted environment for employees and clients alike. And cloud reveals a path forward whereby new skillsets, automation and analytics drive end-to-end business transformation.

The power of the cloud stems from the ecosystem it provides that enables enterprises to embrace business innovation, benchmark with other players, adopt best practices and collaborate while leveraging new digital technologies. We believe enterprise transformations will play out over three horizons – modernizing the digital core, innovating business models, and transforming and growing around purpose-led ecosystems. The first one is all about modernizing the technology estate, ensuring resilience in the face of unexpected adversity, providing world class security and compliance infrastructure besides optimizing costs and other process efficiencies. Secondly, innovating business models is realized in multiple ways such as new products, business/pricing/operating models, unique customer/employee experiences, enhancing organizational effectiveness, etc. The third horizon is all about shifting the thinking and mindset from industry centered vertical integration approaches to horizontal, pan-industry collaborations. This can facilitate building innovative products and services that are customer-centric and enable to achieve their purpose. Cloud is the key technology enabler that spans propositions across all three horizons and promotes collaboration blurring boundaries.

However, when it comes to cloud adoption, companies are at widely differing levels of maturity. Those that are at earlier stages in their journey tend to view cloud as an optimization lever. They often focus their cloud initiatives on reducing infrastructure costs and streamlining operations. Meanwhile, more mature organizations are looking to cloud-enabled platforms as a way to fuel innovation and explore new business models. This approach opens up far greater potential value. But to achieve the broad transformation that’s needed, companies must ensure that their business objectives align with their cloud roadmap, and ensure they have the necessary skills to drive that change. If they don’t adapt their workforce, business processes and operations in line with cloud transformation, results will not be sustainable.

The secret to success?

As companies approach their cloud journey, they must recognize the full scope of opportunities that cloud can unlock and develop a plan to transform that future vision into reality.

In an increasingly complex technology landscape with a myriad of choices, embarking on a multi-horizon transformation journey across the enterprise can be challenging. Many find it difficult to bridge the gap between the promise of technology innovation and improved business performance. There’s no one-size-fits-all approach. Each enterprise is unique and requires technology modernization combined with business innovation led by design thinking. The technology ecosystem must enable business agility allowing enterprises to continuously transform. Companies looking to follow this pathway need the right partner alongside them: one who knows their business context and can help them navigate the complex cloud landscape, envision the true potential of cloud, reimagine business models, drive real business value and realize their future vision – all these at speed and scale.

About the Author

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Krishnan Ramanujam

President and Head of Business and Technology Services, Tata Consultancy Services

As President of TCS’ Service Lines, Krishnan leads Consulting and Services Integration, Cognitive Business Operations and Digital Transformation Services globally.

Krishnan drives forward the vision, direction and go-to-market strategy for TCS’ Services organization. In addition to fostering the development of new services and solutions, Krishnan and his leadership team, armed with expert skills and deep contextual knowledge of key industries, successfully guide complex global transformation initiatives for the world’s leading enterprises.

Krishnan, who has earned a B.S. and an M.S. in Engineering, has more than 25 years of business and technology consulting experience at TCS.

LinkedIn: /Krishnan Ramanujam

Twitter: @Krishnan Ramanujam

#cloud #CloudTransformation #CloudInnovation #BusinessTransformation

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