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Smart Lockers – The next big thing in parcel delivery
Smart Lockers – The next big thing in parcel delivery

January 2, 2023

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With the advancement in technology, all industries are changing, and retail is not an exception. Nowadays consumers seek accessibility and convenience in all their experiences; be it online shopping ease or fast deliveries. To deliver this value proposition to customers, many retail companies have come up with a new solution to provide consumers with an easy and safe way to pick up their parcels from their online orders with smart lockers. With time, more and more retailers are recognizing the benefits of smart lockers for online shoppers.

What are smart lockers?

Smart lockers are safe storage for packages ordered online. They have built-in integrated technology featuring systemized package selection, notification, and delivery. This gives customers utmost flexibility to pick up their parcels as per their convenience. It even saves them from the risk of order returns or cancelations in case there’s no one home to receive the package. Smart lockers make management of customers’ order distribution easier for the businesses.

Once a parcel is delivered to the smart locker, the receiver of the parcel is sent a notification stating that their package is ready to be picked up. They also get an access order, which is a pin code, order number, or bar code that needs to be scanned to open the smart locker. Once the access order is executed, the smart locker is unlocked, and the receiver can collect their order.  The order status is automatically updated upon order collection and the transaction is closed. Isn’t that a simple and hassle-free way for parcel delivery?

Key Benefits of Smart Lockers

One of the major reasons why smart lockers have become a preferred option for retailers is that smart lockers are a cost effective way to distribute online order parcels. It has automated all the processes for which at least two or more people were required. Along with this cost saving, the order delivery efficiency of a retail store also increases with smart lockers.

Unlike traditional lockers, smart lockers have pin codes and touch screens, which protects the locker contents from access by unauthorized people. Smart lockers help ensure parcel security and provide a secure storage solution to customers while offering flexibility in parcel collection.

Smart lockers come in a wide range of sizes and may differ from business to business. Their sizes usually depend on whether they placed are indoors or outdoors. They can also differ in technology; some lockers are fitted with touchscreen interfaces while others have integrated graphical user interfaces.

Recent statistics show that smart locker manufacturers and underlying technology sellers are going to earn a great deal because of the increasing demand for smart lockers. The market of smart lockers is expected to grow at a CAGR of 13.5% by 2028[AJ1] .


Source: https://www.globenewswire.com/en/news-release/2022/05/11/2440543/0/en/With-12-4-CAGR-Global-Smart-Parcel-Locker-Market-Size-Worth-USD-1-630-2-Million-in-2028.html

https://www.globenewswire.com/en/news-release/2022/02/28/2393237/28124/en/Global-Courier-Express-and-Parcel-Market-2022-to-2027-Industry-Trends-Share-Size-Growth-Opportunity-and-Forecasts.html 

Many organizations are manufacturing smart lockers but the point to be noted is that a smart locker consists of both hardware and software components. Smart lockers are a great combination of functionality, convenience, and flexibility for both a business offering online delivery and their customers. Companies that invest in or plan to invest in smart lockers must understand the underlying technology and if it aligns to their goals and asset management plans to deliver a compelling experience for their customers.


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Pitney Bowes (NYSE:PBI) is a global technology company providing commerce solutions that power billions of transactions. Clients around the world, including 90 percent of the Fortune 500, rely on the accuracy and precision delivered by Pitney Bowes solutions, analytics, and APIs in the areas of ecommerce fulfillment, shipping and returns; cross-border ecommerce; office mailing and shipping; presort services; and financing. For 100 years Pitney Bowes has been innovating and delivering technologies that remove the complexity of getting commerce transactions precisely right. For additional information visit Pitney Bowes at www.pitneybowes.com.

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